Scheduling / Resource Coordinator
5 days ago
**Position**: Resource Coordinator
**Location**: Chandlers Ford
**Salary**: £24,000 - £25,000 DOE
We are recruiting for a Scheduling / Resource Co-ordinator to join our team. You will be based in our Chandlers Ford office and will provide a high-quality service to our clients.
**About you**
**What you will be doing**
- Build a rapport with customers by engaging with them in an attractive, friendly, and professional manner.
- Prioritise and schedule breakdowns, ensuring you address customer needs with a goal of complete satisfaction while maintaining accurate company records.
- Schedule and plan preventative maintenance promptly using company databases.
- Co-ordinate a team of external engineers, ensuring breakdowns and service visits remain within KPI’s.
- Assign roles and tasks to dedicated team members based on individual strengths and abilities.
- Review and action all site visit reports by communicating with the attending engineer and customer.
- Ensure all site visit reports are actioned and invoiced promptly.
- Ensure Service Kits are provided to clients, and emergency spares are sourced and ordered as required.
- Follow company communications, guidelines, and procedures under mínimal supervision.
**What you’ll need**
- Previous experience within a fast paced and busy scheduling or customer service role is desirable
- Strong communication skills is absolutely essential
- The ability to multitask, manage workload and prioritise
- You will need to have excellent problem solving skills and be able to remain focused during challenging times
- A flexible and positive approach
- Ability to work on own initiative and as part of a team
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00-£27,000.00 per year
Schedule:
- Monday to Friday
Work Location: One location
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