Technical Support Engineer

4 days ago


Derby, United Kingdom Operations Resources Full time

**Technical Support Engineer - IT and EPOS systems**

Looking for an experienced 2nd Line Support person or a Field Service Engineer looking to get mostly off the road, to join a Service Maintenance company in Derby, that support numerous UK wide retailers IT and EPOS systems.

This role is to be the escalation point for the Field Service Engineers when they get stuck on a service call on site.

You will use remote access, video calls etc. to try and assist the Engineer in solving the issues and achieving first time fixes.

Other duties include: improving documentation and training for Engineers, to reduce repetitive calls; learning any new customer equipment to a technical support level and then training the Field Engineers on it; and occasionally personally attending majorissues on client sites.

Applicants for this role must be confident on: hardware, Windows OS and the basics of LAN / WAN. Any EPOS (Electronic Point of Sale experience desirable, although training can be given).

Office is based in Derby, flexible working can be offered once fully trained, must live a reasonable commute to Derby.

Salary £26K - £28K basic, £1500 on call (1 week in 4), lots of overtime potential and an expensed Company Car.



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