Entry-level Customer Service Expert
2 weeks ago
**Position Overview**:
As a Customer Service Expert, you will play a key role in delivering an outstanding customer experience across our campaigns. You will act as the main point of contact for clients and customers, handling queries, providing information, and representing leading brands with professionalism and positivity.
**Key Responsibilities**:
- Engage with customers face-to-face, over the phone, or at events to provide product and service information
- Address customer queries, resolve issues, and offer tailored support
- Maintain up-to-date knowledge of products, promotions, and client objectives
- Ensure accurate data entry and documentation of all customer interactions
- Collaborate with marketing and sales teams to align customer communication with campaign goals
- Represent the company and our clients with confidence, empathy, and integrity
**What We’re Looking For**:
- Excellent communication and interpersonal skills
- Positive attitude and a proactive approach to problem-solving
- Strong work ethic and reliability
- Ability to work in a team and independently
- No previous experience required - full training provided
**What You’ll Gain**:
- Comprehensive training and one-on-one mentoring
- Opportunities for career progression within customer service and marketing
- Dynamic work environment with a supportive team culture
- Experience working with well-known brands and exciting projects
**Ready to Build a Career in Marketing & Customer Engagement?**
Pay: From £30,000.00 per year
Additional pay:
- Bonus scheme
- Yearly bonus
**Benefits**:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Work authorisation:
- United Kingdom (required)
**Location**:
- Manchester M2 (required)
Work Location: In person
Application deadline: 06/07/2025
Expected start date: 07/07/2025
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