Student Services Assistant

3 days ago

Edinburgh, United Kingdom Kaplan International Full time

**Student Services Assistant**

**Reference number**:JR245842

**Location**:Edinburgh

**Working pattern**:Full Time

**Contract Type**:Fixed Term Contract - we have flexibility on start and end dates however the successful applicant must be available in July and August

**Number of roles**:1

**Salary**:£23,400 per annum

We are looking for a Student Services Assistant to join our team.

The Student Services Assistant works alongside the Student Services Manager on general customer services, student finance and day-to-day student administration. They ensure all students have the best Kaplan Experience through top quality customer service and by making the welfare and safeguarding of students a priority.

**What you’ll bring to the role**

**Experience**
- Experience in administration work (preferably in an ELT environment) - Essential
- Experience in working in a customer-facing environment - Essential
- Experience in dealing with and solving complaints - Desirable
- Experience in processing payments - Desirable
- Experience in selling products and services - Desirable
- Experience in visas and compliance - Desirable

**Qualifications**
- Bachelor’s degree - Desirable

**Competencies**
- Ability to deal with and resolve a high volume of queries efficiently
- Ability to find and present solutions to problems
- Ability to relate to and build rapport with international students
- Ability to use initiative and make decisions when required
- Ability to work effectively on an individual basis and as a member of a team
- Excellent communication skills
- Excellent IT skills including MS Office
- Excellent organisation skills and ability to multitask, manage conflicting priorities and meet deadlines
- Exceptional customer service ethos
- High level of patience and approachability
- Strong attention to detail and high level of data accuracy

**What we do**

Every year, Kaplan International Languages (KIL) helps students from various countries to develop and improve their English language skills. With a network of schools spanning 6 countries, KIL has the largest presence of any international language school in the English-speaking world. Our schools are in vibrant, sought-after and convenient locations, providing our students with the right environment to achieve their goals. We offer a wide selection of courses from General English and exam courses through to 8-month intensive programs.

**What we offer**

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

- 28 days annual leave*
- Big discounts on Kaplan courses for you and your family
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
- Medicash Health Cash Plan
- Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time._

**How to apply**

**Additional Application Information**

Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

**Application Support**

**Disability Confident Scheme and Reasonable Adjustments

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