Customer Service Advisor

4 days ago

Edinburgh, United Kingdom Student Castle Property Management Services Limited Full time

**Job Title**:Customer Service Advisor

**Contract**: Full-Time, Permanent. 40 hours per week. 5 days / 7, Monday to Saturday (Rotational Saturday day shift)

**Hours/Shifts**:8.5hr shifts (1 hour for lunch) between 08:00 - 20:00 Monday to Friday / 08:00 - 16:30 on Saturday

**Property**:Edinburgh Westfield Road

**Direct Report**: Assistant Scheme Manager

**Salary**:£21,500 - £22,300

**Some of the benefits**:

- **29 days' holiday including bank holidays**:

- **Pension Scheme with Scottish Widows**:

- **Annual Bonus Scheme**:

- **Medicash**

**About the role**

If you pride yourself on having exceptional customer service and a dedication to care, then this is the opportunity for you.

The Customer Service Advisor will report to the Assistant Scheme Manager and will form part of the integral property team, supporting our customers daily and always ensuring that their safety is put first. In this role, you will be the face of the propertyand as such, should be proud of where you work and have a desire to help build an accepting, welcoming community.

Our customer’s welfare and experience is at the heart of what we do at Capitol Students. We are looking for people who want to be part of a diverse, forward-thinking and compassionate team who always strive to do their best. This is a varied and rewardingrole looking for the right individual.

**You should have**
- Strong customer service skills
- Excellent communicator
- Strong organisational skills
- Experience with MS word/computer skills
- Proactive approach

**Main duties/responsibilities**
- Handling all manners of enquiries: from students, parents, universities and stakeholders in the business.
- Perform and document regular inspections of resident’s flats
- Front of house and reception duties
- Assisting the Scheme Manager and Assistant Scheme Manager in administrative tasks as required. These may include: Financial control tasks, student accounts control, compliance coordination; housekeeping lists etc
- Taking a responsibility for property presentation and maintaining a clean, tidy environment
- Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving issues either directly or indirectly to make sure a resolution is found or the issue is escalated in the right amount of time
- Recording any incidents or emergencies and reporting these to the necessary persons
- Taking responsibility for the receipt, logging and correct distribution of post and parcels
- Working with managers and partners to support our students' wellbeing should they find themselves in vulnerable or difficult situations
- Organising events to create and build an inclusive community where our students can relax and be themselves

**Other Duties**
- Assist with ad hoc requests as necessary for business needs especially at peak times such as student check-in and check-out weekends.
- Monitoring social media and updating our social media streams
- Receiving student payments
- Preparing written correspondence as requested by other members of management team
- Preparing arrival packs for new residents
- Publishing and distributing signage for notice boards around scheme
- Work with the marketing team to actively promote and explore new marketing avenues
- Ordering new office, cleaning and maintenance supplies

Interviews: w/c 27th June

Start date: from 25th July

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