Cambs Gp Network Ltd

Part Time Position - 6 months Fixed Term - Based at Trumpington Clay Farm Medical Centre

Cambs GP Network is a Federation of GP practices in Cambridge, Ely, Royston and the surrounding villages. We strongly believe in the value of Primary Care. Our overarching vision is to protect General Practice and develop Primary Care in order to provide the best possible care for our patients. We are a private limited company with a social enterprise ethos. Our practices are our shareholders and any profits made are reinvested into our practices and into providing services for our patient population.

**Main Duties and General Administrative Responsibilities**:

- To function as the receptionist for CGPN services within GP practices in Cambridgeshire, liaising with clinical staff & patients as required, working with SystmOne, & EMIS patient software.
- Where required adhering to the opening & closing procedures of CGPN GP Practice hubs
- Patient data entry allocation & collation; processing and recording information in accordance with CGPN procedures
- Offer general clerical assistance to CGPN in all aspects of service delivery and project

a positive and friendly image to patients and other service users, either in person orvia the telephone.
- Undertake a variety of duties to assist in the smooth running of services
- Always observe patient confidentiality
- Be familiar and comply with all Health and Safety rules and guidance policies
- Ensuring CGPN equipment stocks are available. Report any supply /maintenance

issues to the Operational Manager
- Ensure computer/written records are accurately maintained and securely stored
- Other duties as necessary for the efficient operation of the service
- Undergo mandatory training as may be required to develop your skills and abilities
- Act in accordance with the CGPN rules and code of conduct
- **Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, CGPN staff and other healthcare workers. They may also have access to information relating to CGPN as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of CGPN may only be divulged to authorised persons in accordance with CGPN policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health & Safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the CGPN Health & Safety Policy, to include:

- Using personal security systems within the workplace according to CGPN guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified

**Equality and Diversity**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with CGPN procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

**Personal/Professional Development**:
The post-holder will participate in any training programme implemented by CGPN as part of this employment, such training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

**Quality**:
The post-holder will strive to maintain quality within CGPN, and will:

- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
- Work effectively with individuals in other agencies to meet patients’ needs
- Effectively manage own time, workload