Database Support Officer

Are you a motivated and passionate individual looking to make a difference?

**DEBRA** is recruiting for a **Database Support Officer/Administrator** to join our **Finance Team**, on a **Permanent **basis,** **working **Full Time** **35 hours** **per week**, earning a salary of **between £22,000 to £24,000 per annum **dependant on experience**. This role is based in our **Head Office, Bracknell, Berkshire**.**

**About DEBRA**

We are a national charity and patient support organisation for people living with the incredibly painful genetic skin blistering condition, epidermolysis bullosa (EB), also commonly known as butterfly skin.

**What we are looking for in our Database Support Officer/Administrator**

The ability to work alongside the Senior Database Support Officer and Database Manager. You will be a motivated team player, enthusiastic and flexible in being able to deal with a variety of different customers. Able to prioritise conflicting demands and have excellent oral and written communication skills.

**Key Responsibilities**

Providing support for our DEBRA shops using EPOS tills, ensuring information stored on the databases is correct. Understanding and familiarisation with the way the shops operate in order to assist the Database Manager with questions relating to data entry. When appropriate, liaise with DEBRA’s software providers to resolve routine issues either at shop level or in Head Office.

Assisting with the Retail Gift Aid and ensuring DEBRA’s shops have the correct till and card processing hardware in place to operate efficiently. Familiarity and understanding of HMRC retail gift aid scheme rules; act as a point of contact with DEBRA’s Gift Aid donors including answering queries from donors and issuing advice letters and refunds relating to the Gift Aid Claim. Maintain the clerks’ records on the database and assist with entering data relating to DEBRA’s Gift Aid donors onto the database.

**Essential Skills**:
Meticulous approach to ensuring accuracy of information held;
Excellent database skills;
Minimal level 2 (intermediate) Excel skills, ideally level 3 (advanced);
Excellent customer relationship skills.

Full job description is available upon request.

**Why work for us here at DEBRA**

**Mission, Vision & Values**

**Our mission** is a world where no one suffers with **epidermolysis bullosa.**

**Our vision** is that we live in a world where no one suffers with **epidermolysis bullosa **and we provide lifelong care, while seeking cures, for all those affected/impacted by living with **EB**.

**Our values** are based around respect, passion, care, inclusivity and we are committed to making a difference. These values are the foundation of our culture and are a significant element of being a Great place to work.

We offer a competitive salary, along with rewards & benefits which include:
Auto enrolment Pension with **DEBRA** contribution;
Life Assurance Scheme;
Employee Assistance Program which offers 24/7 access for Staff and their Families;
Generous Training Budget, **DEBRA** has a good Learning Culture which Supports and Encourages **Employee Voice**;
Career Progression for your Continued Personal Development Journey;
Annual Leave 25 days plus Bank Holiday;
Increased Holiday Entitlement and Long Service Awards;
Exclusive Staff Discount;
Personalised Recognition Awards;
Opportunities for Apprenticeships and Internships.

**Please note**: DEBRA takes its safeguarding responsibilities seriously and we would like you to be aware that all positions within our organisation require a DBS check and two satisfactory references. We are committed to working towards our Equality, Diversity, and Inclusion strategy in all areas of our work including recruitment. Please advise if you need any reasonable adjustments during our recruitment or interview process.

If you are enthusiastic about the contribution you could make and would like to join our team as our **Database Support Officer/Administrator**, **then please click ‘**apply**’ today - don’t miss out, we’d love to hear from you