Customer Service Agent
2 weeks ago
**Overview**
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring a positive customer experience. Your ability to communicate effectively and handle inquiries will be crucial in maintaining our reputation for outstanding client services.
Role & Responsibilities:
- Resolving customer queries on a first call resolution basis.
- Where first call resolution isn’t possible, ensure that you follow relevant escalation procedures.
- Following your assigned daily schedules and tasks.
- Taking part in in motivational activities.
- Using and implementing feedback given during monitoring and coaching sessions.
- Ensuring data security and upholding GDPR.
- Achieving all individual KPIs including (but not limited to) AHT, QA, and PPH
**Job Type**: Fixed term contract
Contract length: 6 months
Pay: £20.00-£40.00 per hour
Application question(s):
**Language**:
- French (required)
- English (required)
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