Independent Living Officer

4 days ago

London, United Kingdom Service Care Solutions - Housing Full time

**JOB TITLE**:Independent Living Officer
**LOCATION**:Lewisham
**CONTRACT TYPE**:Temp
**WEEKLY HOURS**:36 Hours
**WORK PATTERN**:Mon-Fri (9am-5pm)
**JOB SUMMARY**:
To ensure that effective, customer focused housing management services are provided too older tenants in the borough living in sheltered housing schemes, so that they are able to sustain their tenancies. To provide advice to tenants that promotes individualindependence, opportunities, choice and dignity, and to work collaboratively with internal and external partners to achieve this.
To liaise with other agencies, organisations, teams and the tenants' associations in order to promote social activities and optimum use of communal facilities.
**RESPONSIBILTIES**:

- Undertake needs and risks assessments of potential new tenants to ascertain suitability for sheltered housing, and to liaise with Lettings on outcomes. Undertake accompanied viewings, sign ups and settling in visits of new tenants.
- Provide new tenants with information on the Linkline Telecare system, and ensure they are familiar with emergency procedures, and facilities within the scheme. Provide residents with day-to-day housing advice, sign posting to relevant services and makingappropriate referrals to help them sustain their tenancy.
- Ensure contact with residents on a regular basis and on a frequency determined by their individual circumstances, needs and choices, and ensure all contact details including those of relatives are maintained and updated. Ensure tenants are kept fully informedabout issues that affect them and organise and attend meetings for tenants.

**EXPERIENCE**:

- Experience of successfully managing challenging customers and service users - Experience of working with older people.
- Works collaboratively and effectively to identify and solve problems and seek or supply advice and assistance. Gives their best at all times constantly developing own performance and skills.
- Managing priorities and adjusting to peaks and troughs of workloads, and adapts to changing circumstances, listens actively and effectively.
- Keeping clear up to date concise case notes Stays focused on tasks overcoming barriers and difficulties to deliver as required. Proactively builds good relationships, contributing to a positive team spirit.

**Also, will be required to go through an enhanced DBS check.**
**Mon-Fri (9am-5pm)**
**Temp**
**Full Time

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