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Compliance Administrator

3 weeks ago

Wigan, United Kingdom Link Contracting Services Ltd Full time

**Compliance Administrator
- Compliance Team**

Link Contracting Services is a fast-growing facilities maintenance, compliance, and capital project provider, delivering an excellent service in many different sectors.

We pride ourselves on achieving each of our 5 core values - **100% Safe, Right 1stTime, Completed On Time, Develop Our People & Community Focused.**

**Role**

Providing office-based support for our team of Maintenance Managers, Engineers and Sub-contractors. Working as part of a team to ensure all works are co-ordinated efficiently and completed on time to ensure 100% Compliance and 100% Customer Satisfaction.

**Responsibilities**
- Answer phone calls professionally
- Schedule work for the engineers, ensuring best productivity and efficiency, keeping travelling time to a minimum ensuring the labour chart is fully up to date
- Ensure any defects found are highlighted, directed to the relevant department for processing into a report or quotation to be supplied to the customer in an organised and timely fashion
- Reporting to the Compliance Manager and taking an active role as an important part of the FM Compliance team.
- Keeping our inhouse Live Tracking Schedule Up to Date
- Arrange OOH works - liaising with the engineers/sub-contractors and site
- Ensure up to date notes are logged on Epix and the clients system. Ensure all relevant stakeholders are aware of any pertinent issues relating to a job or a site
- Manage sub-contractor instructions, RAMS, updates and completion confirmation
- Obtain uplifts from clients when required
- Review all Certification and ensure uploaded in a timely manner adhering to SLAs
- Ordering of parts, materials and equipment when required
- Chase up hires, review and query the weekly on hire report
- Progress completed jobs through to invoicing
- Submit all Compliance related invoices to the clients
- Approve material and hire invoices for payment - completing all relevant checks
- Review and query weekly engineer productivity report
- Assist with any admin duties

**Person Specifications**
- High level attention to detail (reviewing legal documents )
- A proactive approach to their work - offering suggestions and ideas to further improve the service we deliver
- An ability to learn new systems and processes quickly
- Excellent verbal and written communication skills
- Experience in customer service principles and practices
- Inputting information and updates into management data bases
- Ability to liaise with clients, customers and colleagues at all levels
- Can work under pressure with ever-changing workloads
- Ability to work as part of a close team
- Professional ‘can do’ attitude

**Job Types**: Full-time, Permanent

**Salary**: £10.00 per hour

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Wigan, WN3 6XJ: reliably commute or plan to relocate before starting work (required)