Collections Coordinator

**Overview**:
We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we’re here to advance the world, one journey at a time. Imagine what we could do for your career?

What is certain is that we encourage all of our employees to be the best they can be, and diversity is a priority in all areas of our business. We have been included in The Times list of Top 50 Employers for Women for seventeen years, as well as Stonewall’s index of Top 100 employers for LGBT inclusion in the workplace. We have also been recognised as a Disability Confident Leader, currently rank tenth in the Social Mobility Employer Index as well as being named a Race Equality Responsible Business Champion by BITC.

Enterprise Mobility is also still family-owned - our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times.

We are delighted to announce we are growing and have an opening for a** Collections Coordinator within our Business Support Division covering our Citations & Toll Management services across UK, Ireland, Spain and France Team based in our Staines office.**The division works in collaboration with multiple departments across the UK & EU on the deployment of commercial initiatives in accordance with the Company’s strategic objectives.. This is a great opportunity for those looking to further their career working in a fun and friendly environment.

**Responsibilities**:
The successful individual responsibilities include:

- Ensuring payments are received in line with Enterprise Mobility credit terms.
- Prioritise high value debt profiles.
- Accounts Receivable clean-up management.
- Develop and maintain relationships with customers and Enterprise Mobility contacts.
- Customer telephone contact operational plan.
- Consistent customer contact approach.
- Leverage synergies with other Enterprise collections teams.
- Equal focus on individual and team monthly targets.
- Collaborate with UK Corporate & Business Management teams to support collection efforts.
- Resolve customer queries and disputes to invoices.

**Qualifications**:

- Demonstrated ability to make decisions.
- Ability to build internal & external relationships.
- Ability to demonstrate strong customer service skills.
- Demonstrated analytical skills.
- Ability to work independently and as part of a team.
- Great communication skills (Verbal and written) and attention to detail.
- Demonstrated time management skills.
- Knowledge of Microsoft Office products, internet, and telephone skills.
- Ability to organise and present information, views, and concepts in a concise and understandable format for a variety of audiences.
- Demonstrate excellent organizational skills.
- Reliable and hard working.

Aditional Information:
Location: Staines, TW18 4HR

Salary: Up to £24,000 + bonus incentives

Hours: 40 hours per week - 8am-5pm Mon-Fri

You should also know that:
Regardless of your socio-economic and educational background, Enterprise will always look at how you perform against our competencies and will judge you on that alone.

Please let us know about any accommodations you may need to participate in our recruitment process.

**_ Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality._**

This is more than just a job, this is an investment in your future, a way into a dynamic workplace and a flexible journey you can shape for you. So, what are you waiting for?