Customer Documentation Specialist
1 day ago
Enhancing the customer experience by creating documents, liaising with them and answering any queries to ensure customer satisfaction.
**Client Details**
The client is a global leading health company.
**Description**
- Log and file all customer questionnaires
- Handling customer portal requests
- Maintain clear communication with the customer, the sales manager and other business partners
- Complete customer questionnaires within agreed lead time and coordinate with other department to obtain information needed for customers
- Respond to customer short queries related to regulatory, food safety, quality and CSR matters
- Support Continuous Improvement program initiatives
- Support customer compliance projects (infant qualification, GB compliance and other regulatory requirements which orientate around raw materials and premixes.
- Support the Technical department with other day to day activities as required
**Profile**
- Understanding of Quality requirements and standard in the food industry
- Science or Technology graduate who has technical experience gained from working in similar role in food manufacturing, pharmaceuticals or supplements
**Job Offer**
A great opportunity for a Tech/Science graduate join this well established company.
Benefits include:
- Competitive salary
- Company Pension after 3 months (employee 3.5% & employer 7%)
- Life Assurance
- Private Health Care after 6 months (currently with BUPA)
- Health Cash Plan including private GP (currently with Simplyhealth)
- 25 days of holidays (plus statutory Bank Holidays)
- Eye care vouchers
- Free parking
- Cycle to work scheme
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