Quality Assurance Assistant

About Us:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

Overview:
Are you ready to join a dynamic team that is dedicated to ensuring quality and compliance? We are seeking a passionate and detail-oriented individual to join our Quality Assurance team as a Quality Assurance Assistant. This is an exciting opportunity to contribute to the success of our organization while gaining valuable experience and professional growth.

This is an exceptional opportunity for individuals seeking to advance their career within the insurance industry. Whether you are a seasoned professional or just starting out, we welcome applicants from diverse backgrounds who possess a passion for excellence. Don't hesitate to apply, even if you don't meet all the entry requirements - we believe in the value of unique perspectives and skills that can contribute to our team's success.

As part of our wider Compliance team, the Quality Assurance team plays a crucial role in mitigating risks, increasing efficiency, and ensuring compliance with regulatory and contractual requirements. You will have the opportunity to work alongside experienced professionals who are committed to excellence.

**Responsibilities**:

- Assist in delivering internal quality assurance programs to ensure compliance with regulations and minimize business risks.
- Provide administrative and support services to the team, including file selections and logging QA outcomes.
- Take charge of daily chasers, ensuring timely follow-ups and maintaining a proactive approach.
- Conduct process-based QA reviews as required.
- Maintain automated spreadsheets to streamline data collection, analysis, and reporting processes.
- Assist in preparing reports, charts, and visualisations to effectively communicate data findings.
- Comply with all Gallagher Bassett and office procedures.
- Perform any other duties as required by Gallagher Bassett.

Qualifications:

- Secondary school education or equivalent.
- Strong attention to detail and accuracy in data entry.
- Ability to work well with mínimal supervision and embrace new challenges.
- Proactive and organized approach, with the ability to manage multiple tasks and prioritize effectively.
- Confident written communication skills.
- Ability to develop and sustain relationships with internal and external stakeholders.
- Proficiency in Microsoft Office, especially Excel.
- Eligible to work in the UK.

Compensation and Benefits:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
- Defined contribution pension scheme, which Gallagher will also contribute to
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
- Income protection, we’ll cover up to 50% of your annual income, with options to top up
- Health cash plan or Private medical insurance

**Other benefits include**:

- Three fully paid volunteering days per year
- Employee Stock Purchase plan, offering company shares at a discount
- Share incentive plan, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more

**We value inclusion and diversity**

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to h