Customer Service Advisor

2 weeks ago

Matlock, United Kingdom Paddock Spares Full time

Hours: 42.5 hours per week Monday to Friday.

**Salary**: Minimum starting rate of £10.00 per house but dependent upon experience. Good opportunity for wage progression.

Location: Matlock, DE4 5EW

Status: Permanent following 6 months trial period. Normal hours will be 42.5 hours over 5 days per week. 08:00 - 17:00. 20 days per holiday per annum plus statutory bank holidays, staff perks (Perkbox), contributory pension plan.

**Main Responsibilities**

Paddock Spares Customer Service Advisor ensures the needs of the customers are being satisfied in a professional manner. They are expected to understand and satisfy their customers’ requirements and exceed their expectations where possible. Although each customer enquiry varies, typical activities are likely to include some or all of the following:

- Investigating and solving customer’s queries:

- Liaising with our technical team;
- Keeping accurate records of discussion or correspondence with customers;
- Ensuring the complaints/feedback procedures for customers are followed;
- Ordering specialist products and following through customer orders.
- Improving customer service procedures and standards;
- Learning about Paddock Spares products or services and keeping up to date with changes;

**Skills Required**:

- Communication skills that allow you to inform, help and advise customers clearly and to liaise effectively with others;
- Listening skills, to understand exactly what customers require;
- Problem solving skills;
- Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations;
- An ability to work well under pressure;
- Commitment to improve our own customer service skills on an ongoing basis;
- Computer skills are needed to navigate around a keyboard confidently (training to use Paddock systems competently will be given where necessary).
- Product knowledge of vehicle parts is not required for this role as this is a general customer service role. Vehicle parts knowledge is only required within our ‘technical teams’.

**About The Company**

Paddock Spares has become a leading motor vehicle parts retailer in the UK and celebrates 45 years of reputable excellent customer service. We are a large mail order business operating from offices and warehousing in Matlock, Derbyshire. We are the UK’s largest independent retailer of spares and accessories for the Land Rover marque and are passionate about 4 x 4 motor vehicle products. We are a family owned and led business with over 40 members of staff.

**Job Types**: Full-time, Permanent

**Salary**: From £10.00 per hour

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

COVID-19 considerations:
The wearing of face masks is currently optional whilst on site. Lateral flow tests to be taken as and when required.

**Experience**:

- customer service: 1 year (preferred)

Reference ID: CS0622

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