Customer Service
2 weeks ago
**CUSTOMER SERVICE REPRESENTATIVE**
- **_
This is a fixed term position (1 year)._**:
- **_ Salary £25k per annum, plus company benefits package._**:
- **_ Hours of work are Monday to Thursday (9:00am - 17:00pm) and Friday (9:00am - 16:30pm)._**:
- **_ This position is currently office based._**
**Responsibilities**:
- Pro-actively handle the processing of all order types with accuracy and timeliness from quotation through to delivery and payment.
- Ensure logistics and sales planning is coordinated with operations team.
- Monitor and report variations to budget and forecast by customer and product, including margins.
- Resolve customer complaints with support from quality team and internal stake holders.
- Stay abreast of export legislation and ensure compliance of all documentation.
- Suggest sales process improvements as appropriate to support the Customer Service Manager.
- Provide data for weekly S&OP and the weekly sales bullets
- Support Customer Service Manager with meeting preparation, including customer visits and monthly management meetings.
- Coordinate UK and Export hauliers to meet customer demands, ensuring all documentation is accurately processed.
- Ensure Commercial Competition Compliance is understood and maintained.
- Control customers in line with the Ecobat Resources credit framework policy, to include monitoring of exposure and credit limit compliance.
**Skills & Requirements**
- Experience within a similar commercial customer service and / or logistics role in a corporate environment would be advantageous.
- Customer service focused with a proven ability to build and maintain internal and external relationships.
- Experienced in a B2B customer service business, combined with strong business acumen.
- An eye for detail, well organised and flexible with a can-do attitude.
- Proficient in Excel, Word and PowerPoint.
- Demonstrates ability to learn quickly, work independently as well as part of a team, and work under pressure whilst prioritising to meet deadlines.
- Experience with SAP would be advantageous.
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