B2b Senior Operations Manager

3 days ago

Nottingham, United Kingdom Utility People Full time

**Ref: JB - 14240**

**Role: B2B Senior Operations Manager (Utilities / Energy)**

**Location: Nottingham (2 days a month required)**

**Salary:Up to 45K DOE**

**Benefits: Pension + Health Insurance + 33 hols + Buy or Sell Hols + 50% off Gym Membership**

**and so much more**

**Summary**:
**Key responsibilities**:

- Day to day management of the B2B Ops Team and Team Managers
- Management of Billing, CoS, Disputes, ETs, Losses /Metering tasks, SLAs and exception management
- Performance management of Operations Managers
- Client Relationship Management and stakeholder management of key B2B stakeholders
- Maintain close working relationships with Billing Teams and regular communication with 3rd Parties
- Identify process improvements to increase efficiency and service quality
- Managing a positive internal relationship with Product, Service Desk and Client Relationship teams
- Add value to the experience of clients, colleagues and other relevant stakeholders through practicing and promoting the companies values

**Skills and experience required**:

- Strong leadership skills, highly resilient, can multi-task and turn complex problems into action plans
- Experience of working within the B2B Energy space (advantageous)
- Have a working knowledge of B2B pricing and Billing (highly desirable)
- Be a critical thinker and welcome challenges with ability to tackle problems
- Welcome customer feedback and not be afraid to have challenging conversations
- Experience of leading people and demonstrating a variety of performance management techniques
- Ability to own the coaching and development of a team in an engaging way
- Understand and translate contractual SLAs into manageable team targets
- Communication and presentation skills to support internal team and external client meetings
- MS Office proficiency and excel intermediate level as a minimum to support data analysis

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