Customer Service Representative

4 days ago

Belfast, United Kingdom HCL Technologies Full time

**Role & Responsibilities**
- Resolving customer queries on a first contact resolution basis.
- Where first contact resolution isn’t possible, ensuring that you follow relevant escalation procedures.
- Following your assigned daily schedules and tasks.
- Taking part in in motivational activities.
- Using and implementing feedback given during monitoring and coaching sessions.
- Ensuring data security and upholding GDPR regulations.
- Achieving all individual KPIs including (but not limited to) AHT, QA, PPH

**The Person**:

- Who is passionate about delivering outstanding customer service.
- Who has excellent verbal and written communication skills.
- With high levels of accuracy and an attention to detail in the work that you do.
- Who is punctual and conscientious and takes pride in coming to work and coming to work on time.

**Essential Criteria**:

- Minimum 6 months’ customer service experience
- Professional telephone etiquette.

**Desirable Criteria**:

- 12 months’ contact centre experience dealing with customer queries via phone.

**Hours of Work**:

- 40 hour per week
- Rotational shift patterns between Monday to Friday 08:00 - 20:00 and Saturday 08:00 - 12:00 (1 In 3 Weekends).
- Permanent contract

**Selection Process**:

- Telephonic Screening
- Competency based Interview
- Background screening checks to include: Access NI, Credit Check & Reference/Employment verification checks

**HCL_BSERV**

**Salary**: £11.00 per hour

Expected hours: 40 per week

**Benefits**:

- Referral programme

Schedule:

- 8 hour shift
- Day shift

Work Location: In person

Reference ID: PEARBELF23

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