Business Operations Professional

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at Openreach, we really mean it.

**About this role**

Reporting to the Business Operations & Innovation Manager, the role holder will provides effective resource management and planning to optimise the Chief Engineer/Civils training and / or buddying programs to maximise utilisation and productivity of the workforce. The role holder will work closely with key stakeholders to develop and execute training plans and timelines that both manage agreed demand whilst working within the operational needs of the business.

**You'll have the following responsibilities**
- Working with teams within the chief engineer and across the business to capture and facilitate our kit, vehicle and training needs for external recruits
- Accountable for supporting performance in operations by developing plans for improving skills and effective implementations.
- Capturing and collating the training requirements for each delivery and support team across Chief Engineers
- Inputting into the quarterly learning plan as well as the Annual Learning Plan
- Responsible for challenging assumptions on demand, where appropriate to ensure that they are fully thought through, accurate, and agreed by relevant owners.
- To build training / buddying plans that reflect the demands of the business.
- To be responsible for the day to day delivery of above plans ensuring that any training is targeted to identified areas of need.
- To support the collection, collation, analysis and presentation of information to senior management, on behalf of CE, on all key aspects impacting resourcing and skilling.
- To support and deliver all aspects of analysis that will lead to identification of major change initiatives across the unit.
- Identifying training needs for existing workforce as well as internal recruits by analysing current learning records against skills required to do the role and identifying the gaps

**You'll have the following skills & experience**
- Ability to develop strong, collaborative working relationships across the business to drive delivery of the Chief Engineer and Openreach customer commitments.
- Relevant experience, with good understanding of training and buddying activities within Openreach.
- Managerial /L&D experience desirable
- Good analytical skills and the ability to deliver training plans to a high quality.
- Demonstrable communication, interpersonal and relationship management skills, leadership and influencing skills.
- Capability to deliver quality solutions to tight time scales.
- Problem Solving Skills - Ability to analyse problems and issues and resolve them independently.
- Strong Communication Skills - Have the ability to communicate effectively, both verbally and by writing, with customers, colleagues and management team.
- Strong Organisational Skills
- Ability to plan, prepare and prioritise your work load effectively
- Proficient in MS Office, Excel and Outlook

**Benefits**

As well as offering a competitive base salary, you’ll also have a rewarding bonus scheme, access to equity schemes and an attractive pension offer.

**About Openreach**

Openreach Limited runs the nation’s digital network. We play a key role in British society, helping homes, schools, hospitals, broadcasters, government, businesses and more connect to the world.

We're a wholly owned subsidiary of BT Group, and our customers are the 640+ communications providers who sell phone, broadband and Ethernet services to homes and businesses. And we’re on a mission - to make the country’s digital network services faster, better and more affordable.

Our people are experienced, resourceful and innovative, working on vital projects that help support the nation at work, in learning, on the move, at rest, at play, in emergencies and much more.

So if you’d like to be a part of an exciting organisation that’s making a real difference, why not join us today? You can read more here about working at Openreach.

**How to Apply**

**#LI-OR