Uc & Network Specialist

2 weeks ago

Edinburgh, United Kingdom Vodafone Full time

**Location**: London (customer site)
**Salary**:Excellent basic salary plus bonus and Vodafone benefits
**Working hours**: Full Time (Mon-Fri 37.5 hours per week)

**Who We Are**

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join Vodafone Business Security Enhanced (VBSE) for Vodafone UK and support in providing world-class Secure Solutions for our Enterprise clients.

**What you’ll do**

The UC & Network Specialist role is crucial for deploying, maintaining and enhancing network infrastructure on customer critical unified communications (UC) platforms. This role involves provisioning and supporting UC services across the customer estate as well as driving continuous improvement of processes.
- Provisioning a range of UC endpoints and associated network infrastructure at scale, providing remote support to field teams
- Produce and maintain Local Work Instruction (LWI) documentation and participate in continuous improvement efforts
- Driving automation for provisioning tasks on network and UC platforms
- Maintain up-to-date records of provisioning activities, configurations, and customer setups
- Collaborate with Service Desk, support teams and Vendors to resolve complex issues on Network and UC platforms

**Who you are**
- Experience in delivery of network solutions supporting voice/video
- Experience writing technical documentation such as LWI’s.
- Demonstrable troubleshooting skills and approach to fault resolution
- Knowledge of network concepts that affect call quality, VoIP performance and Security (TCP, UDP, SIP, RTP ,QoS, 802.1x)
- Experience working within a strict security framework.
- Can demonstrate working experience at a Cisco CCNA level in either Enterprise or Collaboration tracks

**What we offer**

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.

**Together we can**

LI-Onsite
VodafoneUK

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