Business Services Co-ordinator

Summary The National Trust is a busy organisation that has a lot going on at all times - you can guarantee that no day is the same, so you’ll have to love variety and frequent changes in pace. This is a key role in supporting day to day operations and managing thesystems, processes and procedures that enable the property team to deliver its strategic objectives. You’ll always champion best practice when it comes to business support and will be confident challenging the norm when you think there’s a better way of doingsomething.

**Working arrangements for this role are 9am - 5pm, Tuesday to Saturday**.

**Interview dates: 26and 27July**

What it's like to work here Cragside is one of the most popular visitor attractions in the North East, welcoming around 250,000 every year. Located in stunning rural Northumberland, but only 30 miles from the vibrant city of Newcastle, working at Cragside allows you to enjoy the bestof both worlds. With less congested travel than many parts of the UK and beautiful surroundings, the quality of life in Northumberland is great. The view from your office window is pretty amazing too

The high performing team you will be joining is experienced in a broad range of disciplines. Everyone works closely together to look after Cragside for our visitors - both present and future - to enjoy. We know that the foundation of a great visitor experienceis great teamwork, and your role is one of the most important cogs in that team.

Click here for more information about this location

What you'll be doing You will be right at the heart of daily operations at the property. One moment you will be taking a phone call for a group booking, the next radioing a department to advise them a contractor will be with them shortly, the next placing an order for uniforms.

Known for your exceptional organisation and communication skills and your love of delivering first class support, you’ll be part of a small team providing a comprehensive administration service to your property. A natural multi-tasker, you will enjoy thevariety of tasks you will perform to enable our Heads of Department, and their teams, to deliver the Trust’s strategy and objectives.

As well as ensuring efficient internal and external communications at the property and coordinating property diaries and movements, you’ll be confident using a variety of IT packages to create reports, keep accurate records, and manage processes. The roleinvolves cash handling and reconciliation. You will also supervise the activities of business services volunteers.

Please also read the full role profile attached to this advert.

You will:

- Be customer focused with a friendly, positive attitude
- Have relevant experience in a business support environment
- Be professional and flexible, with a willingness to learn
- Be a strong communicator, able to provide real clarity in both verbal and written communications
- Have strong numeracy skills
- Be a process thinker with an enquiring mind who loves to explore the intricacies of how things work and what we can do to improve them
- Enjoy working as part of a team and flexing your time and focus to support others
- Be resourceful, and comfortable in prioritising your own workload
- Have advanced IT Skills (Microsoft Office)
- Have a good eye for detail

Who we're looking for
- Relevant experience in a Business Support environment; along with facilities or office supervision responsibility
- Good written and verbal communication skills
- Great team player
- Flexible and customer -focussed with strong customer service skills
- Able to multi-task and prioritise own workload
- Well organised and attention to detail
- Advanced IT Skills
The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you - and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.