Collections Case Handler

**THE OPPORTUNITY**

Collections Case Handler, Preston, Lancashire, Full-Time

A great role for a Collections Case Handler has become available due to expansion, at our award-winning financial services company, AYOM, based on Preston Docks. AYOM is extremely well respected in the debt recovery sector where our vision is to, ‘shape the industry by putting our customers first’.

Working in a friendly environment, alongside an excellent, expanding Collections Team, you will be responsible for working with our customers and their debtors to understand their situation, using mediation and negotiation skills to resolve outstanding payment issues. This job is for those that like a challenge, for which you will be well rewarded.

**WHAT’S IN IT FOR YOU?**
- £19,000 - £21,000 per annum
- Great earning potential from uncapped commission
- Commission paid monthly
- Generous incentives
- Early Friday finish
- Casual dress
- Onsite parking
- Fantastic training with full, ongoing support
- Tailored development programmes
- Career progression opportunities
- Friendly and supportive team environment
- Employee Assistance Programme for 24/7 wellbeing support
- Employee pension scheme (where criteria met)
- Fast growing, sustainable, award-winning company
- Excellently situated, spacious office on prestigious Preston Docks
- Covid-safe environment

**THE ROLE**:
There is no dialling system in place for this role so, you’ll get to fully immerse yourself in the cases. We recover dets on behalf of all types of businesses, giving you a whole array of interesting cases to work on. We have a large customer base, with new customers joining us all the time and we are looking for the right person who is not afraid to take on a challenge to join our motivated team. We are looking for a hardworking, ambitious, and enthusiastic individual:

- To manage a caseload on behalf of the Company’s customers.
- To help our customers by making outbound calls to debtors to negotiate, settle cases and obtain payment on account.
- To keep customers updated on case progress and obtain information necessary for successful collection and effective service.
- To act as mediator between customer and debtor.
- To trace debtors and maintain up-to-date information on case files.
- To comply with all GDPR and regulatory guidance and requirements.
- To work with customers and debtors to manage disputes by understanding the details of the case and looking for opportunities to resolve issues.
- To liaise with third parties, such as liquidators, solicitors, police and nominated parties.
- To take payments and set up payment arrangements, ensuring they are kept up to date.
- To use, input and maintain the Company’s CRM system to manage cases and diary, ensuring contact is made on each case in line with the Company’s service standards.
- To achieve and exceed personal and departmental KPIs/targets to drive profitability and ROI.
- To deal with customers in a professional manner always, aligned with our brand and values.

**SKILLS REQUIRED**
- Excellent communication skills and a professional manner (on the phone and in the office).
- Ability to work independently and under pressure.
- Good verbal, negotiation, written and numeracy skills.
- Be able to stay calm under pressure and work to strict deadlines.
- Good organisational skills and attention to detail.
- You must be financially motivated, energetic and reliable with a ‘will to win’.
- Strong interpersonal skills to be able to deal with people at all levels.
- A focused, self-motivate approach.
- A flexible attitude and the ability to adapt to change.
- IT literacy

**ABOUT US**

At AYOM, our vision is ‘to change the industry by putting customers first’. We have over 3000 valued customers, offering them a quality, professional service to help collect money that is owed to them. We respect their debtors and the position they have found themselves in, to maintain relationships and bring about the best possible solutions, that results in payment.

With the Company experiencing a period of growth, new clients and cases are being brought onboard each day, so AYOM is expanding its teams. This is to ensure we maintain our high levels of service to each of our customers and maximise success.

We pride ourselves on our diverse workforce and ensure we have an inclusive environment for all our staff. We ensure our teams can bring their true selves to work each day.

**Job Types**: Full-time, Permanent

**Salary**: From £19,000.00 per year

Additional pay:

- Bonus scheme
- Commission pay

**Benefits**:

- Casual dress
- Company events
- Company pension
- On-site parking
- Wellness programmes
Schedule:

- Monday to Friday
**Experience**:

- Debt Relief & Collection Occupations: 1 year (preferred)
Work remotely:

- No