Debt Recovery Collections Case Handler
5 days ago
**Job description**
Do You want to work for an award winning company based in Preston that provides professional and efficient collection services to clients recovering primarily business debts ?
Are you ambitious and hungry, maybe you have experience in credit control, looking for an exciting new challenge with high rewards and uncapped commission ?
Then this could be the position for you. Achievable OTE of £25-£30k.
**What The Role Offers**
Working in a fun environment, alongside an excellent and successfully proven Collections Team, you will be working with our customers and their debtors to understand their situation, using mediation and negotiation skills to resolve outstanding payment issues. This job is for those that like a challenge, for which you will be well rewarded.
**What's in it for you?**
£19,000 - OTE 25-30k
Increment to £19,500 after successful probation period
Great earning potential from uncapped commission
Commission paid monthly
Generous incentives
Early Friday finish, Hybrid working ( following successful probation period ) casual dress, free onsite parking, friendly and supportive team environment, Employee Assistance Programme for 24/7 wellbeing support, great place to work with competitive salary.
**What the role entails**
There is no dialling system in place for this role.
Managing a caseload on behalf of the Company’s customers.
Helping customers by making outbound calls to debtors to negotiate, settle cases and obtain payment on account.
Keeping customers updated on case progress and obtain information necessary for successful collection and effective service.
Acting as mediator between customer and debtor.
Tracing debtors and maintaining up-to-date information on case files.
Complying with all GDPR and regulatory guidance and requirements.
Working with customers and debtors to manage disputes by understanding the details of the case and looking for opportunities to resolve issues.
Liaising with third parties, such as liquidators, solicitors, police and nominated parties.
Maintaining the Company’s CRM system to manage cases and diary, ensuring contact is made on each case in line with the Company’s service standards.
To achieving and exceed personal and departmental KPIs/targets
**What we need from you**
Excellent communication skills and a professional manner
Good verbal, negotiation, written and numeracy skills.
Good organisational skills and attention to detail.
You must be financially motivated.
Strong interpersonal skills to be able to deal with people at all levels.
A flexible attitude and the ability to adapt to change.
**Job Types**: Full-time, Permanent
**Salary**: From £19,000.00 per year, increment to £19,500 after probation period. OTE 25k-30k
**Salary**: £19,000.00 -19,500.00
**Salary**: £19,000.00-£21,000.00 per year
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
Work Location: One location
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