Team Leader

Unity Housing Support is a provider of intensive housing support services in London. We have an exciting opportunity for a proactive and versatile individual to join our service as a Team Leader. This role gives the opportunity to spend your days making a real difference to vulnerable adults in the community and allows you to use your own intuition and knowledge to effectively manage a team of Housing Support Officers and a small client caseload. It is vital that you have; a solution-focused approach, a desire to promote health and independence, and an ability to create a caring work culture for your team.

**Responsibilities**:
As a Team Leader, your primary responsibility is to; line manage a team of Housing Support Officers (HSOs), to ensure that the service is being delivered to the specification of the service model, to check compliance, and to support the Head of Operations with day to day operational matters.

In addition to this, you will hold a small caseload of tenants with varying social and health needs. It will be your responsibility to ensure that they maintain their occupancies through close monitoring and through the delivery of weekly support meetings. As part of this your duties will include:

- Building and maintaining a good professional relationship with your tenants and your staff members.
- Monitor the performance of your HSOs through supervision.
- Audit support files of all HSOs to check for compliance as well as maintain compliance on a small caseload.
- Generating and implementing person-centred support plans, with set objectives and outcomes measured.
- Carrying out weekly support meetings to progress those plans.
- Accurately and proficiently making a record of all; interactions, plans, incidents, and operational matters.
- Responding to tenant emergencies and crisis management both in and out of hours.
- Where needed, making referrals to specialist support agencies.
- Form and maintain good relationships with other agencies, including referral partners and specialist support agencies.
- Conduct meaningful business development with referral partners to help grow the service.
- Conduct an ongoing risk assessment of your tenants.
- Inspection of properties for their condition and to identify any fire risks.
- Completing the sign-up of new tenants.
- Monitor Housing Benefit claims and respond to any issues of payments.
- Support HSOs in both their daily duties and with their development.
- Quality Check UHS documents.
- Supporting the Head of Operations with ad hoc duties as required.
- Respond to complaints or concerns.
- Respond to cases of safeguarding concerns.

**To be successful in this role you will need to**:

- Have a good understanding of vulnerable adults and their support needs.
- Have experience in a management role.
- Have good organisation skills.
- Be versatile and able to adapt to change in a fast-paced environment.
- Understand compliance and how to improve compliance in a supportive setting.
- Be confident in the handling of complex and difficult situations.
- Be able to confidently work with other agencies in the best interests of your tenants.
- Have a drive to continuously improve and grow the service.
- Have a compassionate personality with a genuine desire to help others and make a difference.

**Job Type**:

- Full Time and Permanent (Part-time is not available)

**Working Pattern**:
**Requirements**:
**Essential**:

- 2 years experience in the Support Sector.
- 2 years experience within a management role.
- Knowledge of property management.
- Excellent level of spoken and written English.
- Proficient with IT equipment and software, including Microsoft packages and Google documents.

**Desired**:

- 1 year + experience in Intensive Housing Management.
- Experience and training in welfare benefits.
- Holds a valid UK licence and has access to a vehicle.

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£35,000.00 per year

**Benefits**:

- Flexitime

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- North West London, Greater London: reliably commute or plan to relocate before starting work (required)

**Experience**:

- management role: 2 years (required)
- HEalth Care Support Sector: 2 years (required)

Work Location: In person