Reactive Maintenance Coordinator

1 week ago

Coventry, United Kingdom GroundUp Property Group Limited Full time

GroundUp Property Group is a small, family run business, who offers 24/7/365 nationwide contractor providing, covering all disciplines.

We are looking for someone who is dynamic and ambitious, as we anticipate the role growing as the business continues to expand both in volume of work, our customer base and the areas of the industry we work within. We have grown hugely over the last 18 months and we wish to continue the momentum.

**Essential Criteria**:

- Previous experience in a similar role OR experience within a sales or target driven background
- Previous experience within a customer service role
- High level of computer literacy
- The ability to prioritise your workload effectively
- A background in facilities/property maintenance would be highly beneficial

You will be working in a fast paced energic environment and have good organisational skills

**Responsibilities**:

- Co-Ordinate the completion of all reactive maintenance obligations
- Confirmation of all engineering appointments with clients
- Understanding of Service Level Agreements and priority response times
- Management of new calls received through to resolution including allocation to correct engineers
- Strong organisational skills with ability to manage both new orders and work in progress
- Handling of follow ups which are ready for rebooking
- Arranging works via sub-contractors, agreeing costs and raising relevant purchase orders
- Ensuring engineers are on the road at the required time and running on time against work planned, phoning ahead and advising any clients whose appointment has been affected
- Sending clients reports and completion of works photos
- Managing client quotations
- Providing updates to clients regarding ongoing works VIA CRMs

Shift patterns will be alternating weekly 8am-5.30pm/10am-7.30pm and the contract will include one Saturday/Sunday per month.

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£32,000.00 per year

**Benefits**:

- Casual dress
- Free parking
- On-site parking

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: One location

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