Clerical Officer in Emergency Medicine

PREVIOUS APPLICANTS NEED NOT APPLY

The Emergency Department based at the Royal Bolton Hospital is seeking to appoint enthusiastic, motivated, empathetic and caring individuals to join our busy Clerical Team. The role involves working on your own initiative as well as part of team, working alongside clinicians, fellow secretarial and clerical staff.

We require friendly, approachable people with previous customer service experience, to work as a member of our multi-disciplinary team within the Emergency Department. Your duties will include working within the four clerical areas of the Department.

A professional and presentable manner is required. Sound communication skills are essential, as well as the ability to follow instructions and a willingness to learn.

You should be reliable, punctual and flexible, as full shifts are worked including weekends, Bank Holidays and night shifts. You will be required to work flexibly and be able to work all the following shift times on a rotational basis:
- 07:00 until 19.30

07:00 until 13.15

13.15 until 19.30

19.00 until 01.15

19.00 until 07.30

We are offering a choice of the following hourly contracts of 11.5/23/34.5 and 37.5 hours per week.

Applicants who cannot fulfil the 24/7 shift patterns/hourly contracts need not apply.

You must have excellent customer service skills, be dedicated and courteous. You will also have excellent verbal and written communication skills with excellent keyboard skills. You must be able to deal with sensitive/confidential issues, be flexible and be a team player and ready for the challenge that this demanding but rewarding role will present

**Main duties of the job are**:
- Assisting in the delivery of reception services and administrative support within our Emergency Department by registering, discharging ,admitting and transferring patients who arrive in the Department in a timely manner onto our IT systems, including Allscripts, Le2.2, Extramed, Adastra and One response.

To organise, manage and maintain our electronic patient record and meet the quality and performance standards of our Trust.

Ensure all onward patient referrals are forwarded accurately and timely to other internal and outside agencies.

General office duties including answering telephone calls, photocopying and scanning patient records and documents.

Based just off the M61, twenty minutes from the centre of Manchester and with excellent transport links to the rest of the North West, we are a forward thinking Foundation Trust.

Royal Bolton Hospital has a catchment population of approx 350,000 people.

The aims of this Trust are to improve the health of our people and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities in which we serve. Staff are valued and we can offer excellent opportunities for further training and development.

The post holder will work as a member of the ED clerical team providing comprehensive support to health professionals within the Emergency Department.

Following training, duties will include, reception, registration, Quad Clerk, data input, retrieval and archiving of clinical notes.

The post holder will be expected to be involved in the implementation of new working practices and ensure patients receive a high quality of service.

The Post holder will need to adopt a flexible approach as all duties are rotational and working hours will vary. The areas of work and related duties and responsibilities are detailed as follows:
- Input and retrieval of patient data on trust IT systems. Information relating to the attendance, discharge or transfer to be completed in a timely and accurate manner within the appropriate system.

Ensuring accurate data input on PAS system, including tracing the patient against data held on the national spine.

Identify, locate and retrieve clinical notes stored in filing areas.

Complete appropriate safeguarding searches.

Direct patients and relatives to correct waiting area and pass clinical notes to nursing staff where appropriate.

Book follow -up appointments for out-patient clinics.

Management of the electronic scanning system accurate scanning of ED records.

Work in the Majors area of the Department, transferring and admitting patients on clinical systems

Request hospital case notes, on occasion from Health records via the hospital bleep system.

Arrange transport for patients leaving the department.

Scan ED notes for patients being admitted or transferred out of the department.

Identify relevant sections of clinical notes for photocopying to health visitors, school nurses, GPs and safeguarding agencies.

Maintain patient records to ensure information is accurate and up to date for future reference and that this complies with the Data Protection Act.

Take responsibility for the confidentiality and security of all patient data within the department.