Dealer Recoveries Associate

**The Vacancy**

**Let us tell you a bit about us**

We’re Aldermore Group - the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it.

We thrive by saying “yes” to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose MotoNovo Finance every week to buy their next car, van or motorbike.

This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.

**Let us tell you about the role**

We have a new opportunity to join our Dealer Recoveries team in Cardiff where you will be given a dedicated region and/or major account portfolio of cases to manage utilising your own judgement.

You will ensure dealers are provided with a professional, efficient, enthusiastic and knowledgeable service at all times in order to maximise recoveries; using a combination of account management, complaints handling and negotiation skills.

**What will your day look like?**
- Maintain a good relationship with field staff and recognise each Account Managers’ territory, ensuring field staff are up to date with their accounts.
- Where internal collection procedures have been exhausted, make recommendations for the next course of action.
- Be cognitive of patterns in debit situations, constantly considering appropriate action to be taken through proactively raising conduct concerns.
- To produce weekly and monthly Management Information to illustrate cash collected, accounts worked and demonstrate progress made.

**What do we expect from you**
- A complaints / collections background would be ideally suited
- Excellent customer service focus - keeping the customer at the heart of everything you do
- Excellent communication, numerical and analytical skills
- Good team player skills are essential with a track record of working within a dynamic team continuously looking for improvement.
- Ability to work under pressure in a fast paced environment.
- Resilience in dealing with customers in difficult situations.
- Experience of working within a regulated, banking or financial services environment would be an advantage but isn’t essential

**What can you expect from us?**
- A hybrid working model with the expectation to be onsite 2 days per week
- A friendly and flexible culture, the same as how we work with our customers.
- A growing organisation that means there’s lots of opportunities to progress
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential.

**Still curious?**

Join us and we’ll make the same promises to you as a colleague, as we do to each of our customers. We’re committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.

**Please note that we have a thorough referencing process, which includes criminal record checks**

**The Company**

We're one of the largest lenders in the UK used car finance market. We’ve specialised in motor finance for over 40 years, and are recognised as one of the best car finance providers in the industry.

We’re part of the Aldermore Group, which includes Aldermore Bank plc. Aldermore offers a range of personal and business finance and savings options.

**Behaviour Framework**

Our behavioural framework underpins our purpose and strategic drivers, as it outlines the behaviours we need to demonstrate in order to succeed. Where our strategic drivers (Stay Ahead Propositions, Relationships That Last and Progressive Platform) outline what we need to do to succeed, our behaviours guide us in how. In your second interview, we’ll ask you to talk through some examples where you’ve demonstrated these behaviours in your previous roles.

Our behavioural framework underpins our purpose and strategic drivers, as it outlines the behaviours we need to demonstrate in order to succeed. Where our strategic drivers (Stay Ahead Propositions, Relationships That Last and Progressive Platform) outline what we need to do to succeed, our behaviours guide us in how. In your second interview, we’ll ask you to talk through some examples where you’ve demonstrated these behaviours in your previous roles.

**Our Benefits**

Not only does MotoNovo Finance offer a competitive remuneration package, we also offer one of the best benefits packages in Wales. Inclusive of our healthcare cover, pension schemes, and our employee assistance programmes, we have also installed a staff bar, game m