Customer Service Advisor

1 day ago


Aberdeen, United Kingdom INPULSE LTD Full time

As a Customer Service Advisor, you will be the first point of contact for our customers, providing excellent service and support. Your role will involve handling inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills.

**Key Responsibilities**:

- Provide accurate information about our products and services.
- Resolve customer issues and complaints with empathy and efficiency.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other departments to address customer needs and improve service delivery.
- Identify opportunities to enhance the customer experience and recommend improvements.
- Achieve individual and team performance targets.

**Qualifications**:

- Proven experience in a customer service role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to handle high-pressure situations and diffuse challenging interactions.
- Proficiency in using customer service software and Microsoft Office Suite.

Pay: From £24,345.00 per year

Ability to commute/relocate:

- Aberdeen, AB11 6DE: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 05/09/2024



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