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Consumer Care Agent

2 weeks ago

Luton, United Kingdom Response Personnel Full time

**
Consumer Care Agent
Hours: Monday to Friday 08.00 - 16.30 & 09.30 - 18.00

Plus 1 Saturday a month 08.00 - 12.00 or 09.00 - 13.00

Salary - dependent on experience

**Company Benefits Consumer Care Agent**
- Great development opportunities
- Quarterly Bonus scheme
- Company Pension Scheme
- 25 days holiday (Pro-rata), plus Bank Holidays
- Healthcare Cash Plan
- Life Assurance
- Subsidised canteen
- Staff discount on appliances

Our client is a leading global employer, with a platform for developing talent.

**Responsibilities**
- Providing the highest levels of service to our consumers at all times, in line with department and business expectations
- To handle consumer and customer traffic for both a pre-sales and post-sales environment
- To fully own and pro-actively resolve consumer and customer cases
- To use the business feedback tools to gain true understanding of the consumer and customer journey
- Identify and respond to the needs of our consumers
- To proactivity support and aim to continuously drive improvements in the team, department and business with the consumer and customer at the centre of all we do
- Actively contribute to individual, team and departmental improvements to ensure customer service is taken to the next level
- Consistently achieve and contribute to individual, team, departmental and business targets and wherever possible to exceed these
- To have a continuous and high-level focus on consumer service
- Build strong working relationships through proactive communication with both internal and external stakeholders with a view to resolving consumer & customer queries
- To take relevant decisions and actions regarding all consumer enquires, requests and complaints within the business and departmental working practices and processes
- To accurately record and process all consumer information on to the Consumer Service CRM System and relevant systems, in line with GDPR regulations

**Skills / Attributes**
- Experience within a customer service environment preferred
- A passion for delivering a first-class consumer experience
- Good communication & influencing skills
- Strong listening skills
- Accuracy and attention to detail
- Teamwork and flexibility
- Resilience - to be prepared to go the extra mile in a demanding environment
- Ability to demonstrate a supportive and positive outlook and attitude on a continual basis

Response Personnel, an independently owned company and experts in recruitment since 1997.

Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, IT/Telecoms, Industrial and Technical sectors.

For information on other roles, we have available please call for further details.