Customer Service Advisor

**Are you looking for a role that really makes a difference?**

Our Careline Team provide 24/7 response for emergency alarm calls and evening cover for our emergency housing repairs. As a Customer Service Advisor you will be taking ownership to resolve any calls that come through.

Our Sovereign Careline service provides call alarms for older and vulnerable people in their own homes allowing them greater independence and freedom. A call from a Careline customer could involve a reassuring conversation, a call to a neighbour or relativeor contacting the emergency services. The Team looks after the alarm service and responds to care alarms, fire panels, door entry, lifts, and smoke alarms.

Our current position is for a full time Customer Service Advisor working 37 hours a week. You will be working on a rota basis between 7.00am and 11.00pm over 7 days. This includes 1 in 3 weekends, and banked hours, as well as occasional nightshifts. Thefirst 3 - 6 months while your training takes place will be based in our Greenham office, we can then offer hybrid working.

The salary for this role is £22,500 to £25,000 depending on your experience.

**What we look for**
- We are looking for people with great customer service skills who can actively listen
- The ability to think quickly and clearly under pressure
- Empathy and a passion for helping people
- The ability to connect and communicate with colleagues across the business
- This is a desk-based role where you will need a high attention to detail
- Good administrative and computer skills
- Due to the hours and location of the role you will need to have transport

**What we offer you**

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

- £450 yearly flexible benefit pot to use against benefits of your choice
- Flexible working
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- A chance to buy or sell holiday as part of our flexible benefits package
- A generous pension scheme matching up to 12%
- Life cover as soon as you join us
- You will be a part of our Recognition scheme where you can be gifted retail vouchers
- A range of wellbeing discounts including Gym Memberships
- A wide selection of other benefits available

Our new office in Greenham Business Park, Thatcham offers a great space to work in. We provide everything you need to start work in our light, spacious and friendly office environment.

**About us**

Sovereign provides 60,000 homes across the south and south west of England and the Isle of Wight. We're driven by our social purpose with residents at the very heart of everything we do. We build homes, provide great services but also invest in long termsustainability, creating great places to live in partnership with our residents.

While we're a not-for-profit organisation with every penny reinvested in homes and services, we are also a major business. With the financial standing of a FTSE-250 business, we combine our financial and organisational strength, along with funding from government,banking and capital markets, to maximise our social impact.

What we do makes a real difference to people's lives and by joining us you can share the satisfaction of doing something that really matters. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself atSovereign. Have a look at our careers site to learn more about us and our values.