Customer Support Advisor

6 days ago

Thatcham, United Kingdom Sovereign Housing Full time

We have an opportunity for a Customer Support Advisor to join us on a part time basis for 12 months.

This role will be 25 hours a week and a mix of home and office working.

The starting salary is £14,189 - £15,540 (£21,000 - £23,000 full time equivalent) depending on experience.

**The Role**:
As part of our Customer Management Centre you will be providing administrative responses to our customers queries. Taking responsibility for resolving them in a timely and efficient way, collaborating with colleagues across the business.

This is a varied and busy role where you you will be delivering the best possible outcome for our customers.

What we are looking for:

- We are looking for people with strong administration skills
- Great customer service skills and the ability to actively listen
- We need you to have good computer literacy as we use multiple systems
- The ability to turn a problem in to a solution
- Empathy and a passion for helping people
- The ability to connect and communicate with colleagues across the business

**What we can offer you**:
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

- £450 yearly flexible benefit pot to use against benefits of your choice
- Flexible working
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- A chance to buy or sell holiday as part of our flexible benefits package
- A generous pension scheme matching up to 12%
- Life cover as soon as you join us
- You will be a part of our Recognition scheme where you can be gifted retail vouchers
- A range of wellbeing discounts including Gym Memberships
- A wide selection of other benefits available

**About us**:
Sovereign provides 60,000 homes across the south and south west of England and the Isle of Wight. We're driven by our social purpose with residents at the very heart of everything we do. We build homes, provide great services but also invest in long term sustainability, creating great places to live in partnership with our residents.

While we're a not-for-profit organisation with every penny reinvested in homes and services, we are also a major business. With the financial standing of a FTSE-250 business, we combine our financial and organisational strength, along with funding from government, banking and capital markets, to maximise our social impact.

What we do makes a real difference to people's lives and by joining us you can share the satisfaction of doing something that really matters. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign. Have a look at our careers site to learn more about us and our values.

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