Apprentice Helpdesk Administrator

**Apprentice Helpdesk Administrator**

CLEANEVENT SERVICES LIMITED

Tottenham London (N17 0BX)

**Summary**

We are recruiting a Helpdesk Co-ordinator. This is an opportunity to join an established company working within the facility services sector. A fantastic opportunity to join an established company as a Helpdesk Co Ordinator. CleanEvent are looking for an experienced and dynamic individual, the role will be based at the Tottenham Hotspur Football Club venue.

Apprenticeship - Business administrator L3

Hours - any 5 out of 7 days each week. Shift pattern to be confirmed.

37.5 hours a week

**Work**

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

**What you’ll do at work**

Reporting to the General Manager this role is responsible for;
Supporting Tottenham Hotspur Football Club (THFT) main helpdesk and CleanEvent (CE) management with administrative duties. Working on Event day as main helpdesk administrator for CE.

Key Responsibilities:

- Assist the finalisation of indicative staff plan and assist in the preparation of staff rosters in Human Force IT System.
- Assist the Manager with staff briefings - (preparation of stand-by lists, information sheets etc.)
- Assist the Manager by ensuing that the timesheets are completed by all staff accurately and that all timesheets are correctly entered into Human Force system database
- Assist the Manager with the processing of all purchase orders; job dockets are correctly entered into the finance system.
- Assistance for provision of adequate uniforms, laundry arrangements and ensure all uniforms are ready for distribution
- Arrange display of all site plans, white boards, event timetables and any relevant information to assist venue management and staff
- Set up Human Force system for biometric staff clock in and out processes
- Ensure all staff are signed on and issued with the correct uniform
- Ensure Area Supervisors and Manager are aware of any staffing issues
- Ensure all staff sign off at the end of their shift and return uniforms, radios and keys
- Ensure timesheets are completed accurately in Human Force system and passed onto payroll for processing according to the stated process
- Ensure all paperwork relating to hiring staff has been completed and passed to the HR/Payroll Department in a timely manner
- Ensure incidents/accidents which occur are reported on Atlas database.
- Operating the event day Help Desk when required, ensuring all information is correct and thoroughly followed through to completion.
- Answer phones and direct calls/take messages as required
- Ensure data entry of Purchase Orders and Job Dockets daily
- Print event evaluations and staff assessments for distribution to Area Supervisors for close of the event
- Undertake client administrative duties similar to those described above

Client & Team Relationships
- Work closely with clients, attending daily and weekly catch-ups to align on expectations and address any concerns.
- Participate in Toolbox Talks and team briefings, ensuring key updates and policies are communicated effectively.
- Foster positive relationships with both internal teams and external stakeholders to deliver exceptional service.

**Where you’ll work**

Tottenham Hotspur Football Ground, Lilywhite House 782 High Road, Tottenham London, N17 0BX

**Training**

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

**College or training organisation**

BUCKINGHAMSHIRE COUNCIL

**Your training course**

Business administrator

Equal to Level 3 (A level)

**Your training plan**
- As part of this role, you will undertake a level 3 apprenticeship in Business Administration
- Your training will be completed online with a dedicated tutor who will support you in your studies. You will be given one day a week to work on your apprenticeship training

The training you will be completing as part of the Level 3 Business Administrator apprenticeship standard includes:

- Level 2 Functional Skills in maths and English (if required)
- End-Point Assessment (EPA)
- Continued Professional Development training, organisational structure
- Legislation and Regulations
- Business Administration communication skills
- Stakeholder Engagement - both internal and external
- Stakeholder analysis, service level agreements (SLAs), stakeholder salience, stakeholder power versus interest grid
- Record and document production - document layout, GDPR, Proof reading techniques
- Decision Making - cost benefit analysis, break even analysis,
- 5 Why’s, Root Cause Analysis
- Risk analysis and risk management, risk implication/ probability chart, force field analysis, use of organisational policies, procedures, and frameworks for support
- Social Media in Business and personal
- Project Management tools - project Life Cycle, Gantt chart, Power V’s Interest G