Customer Services Advisor

2 days ago

Birmingham, United Kingdom Kelly Services Full time

My client a luxury clothing manufacturer, based in Birmingham is looking for a experienced **Customer Service Advisor** to join their team. The role is focused on providing excellent customer service to their UK and International customer bases and supporting their omnichannel offering. This role does not require cold calling, but theydo require all customer service advisor to be competent and comfortable talking with customers on the phone.
Due to their rapid online growth, their culture is fast
- paced and unique, they recognise great achievements with great rewards. To support their ambitious growth, they are looking for passionate, ambitious individuals that can bring fresh and innovative thinkingto the company and play a part in driving the Group forward on its truly exciting journey.
**Please note: This is a temp to perm role and this role is fully office based**

**Benefits**:

- Salary : £10ph
- Full training provided
- Option to join Employee health cash plan
- 22 days plus bank holidays
- Company pension scheme
- Overtime available
- Casual dress
- Company pension
- Employee discount
- Hours: Monday
- Saturday 38 hours per week - 5 days out of 6
- Shift - 8am-6pm

**Responsibilities**
- Completing day to day tasks (e.g On Hold releases, Escalated Returns and Refunds, Gift Card Administration etc)
- Taking ownership of all customers issues to resolution
- Constantly search for opportunities to improve the customer experience
- Meet individual and departmental targets
- Support the wider business where it is required on day to day tasks

**Skills/Experience Required**:

- Customer service: 2 years (preferred)
- Experience within customer services, You may have worked in a retail environment or perhaps in a bar or restaurant. As long as you are a real people person and willing to learn this could be the role for you. Don't worry if you don't tick all of the boxesbelow as full training will be provided
- Previous experience within customer complaints background is highly desirable but not required.
- Excellent written and verbal communication skills
- Excellent attention to detail, with the ability to assess and understand all relevant information to reach fair outcomes
- The ability to manage own workload and prioritise accordingly
- The confidence to make decisions within agreed discretionary limits.

Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit theKelly website and have a look into the Privacy Statement.

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