Customer Service Coordinator

7 days ago

Bristol, United Kingdom Talentspa Full time

Our client is currently looking for a Customer Service Coordinator to join their busy team in St Philips, Bristol.

You will be looking after set geographical regions, and working closely with the relevant sales team to support their customers. The wider customer service team support one another to achieve their SLAs and ensure excellent service to both internal and externalcustomers.

This is only achievable through team collaboration, within Customer Service and with the wider business.

**Customer Service Coordinator Requirements**:

- Previous experience of working with UK and Worldwide customers would be desirable.
- You will be good at following set processes and procedures, ensuring everything is done in the correct way.
- You will have excellent attention to detail, high levels of resilience, flexibility, and the ability to prioritise in changing circumstances daily.
- Good planning and organisational skills are key to providing exceptional customer service.
- You are a great communicator, both verbally and in writing, and you have experience of building relationships at all levels across the business.
- You will have good MS Office skills, including the ability to analyse and present data using excel.
- Ideally you have had some experience of using a customer database and experience of shipping/logistics would be an advantage.

**Customer Service Coordinator Benefits**:
In return they offer a competitive salary and a company performance-related bonus based on invoiced sales that pays up to 14% of your salary annually, study support (customer service or relevant qualifications) and the chance to progress in a rapidly growingcompany.

They have recently introduced a new flexible working policy; it currently allows employees to work from home one day a week (if their work can be done from home) and to work longer hours during the week and finish early on a Friday. This is a new initiativethat they will review and extend if their employees value it and it works well.

Other benefits include a salary sacrifice pension scheme where the company matches your contribution up to 5%, a non-contributory healthcare cash plan including access to an Employee Assistance Programme (EAP), life insurance paying 4x your salary, accessto a virtual GP, 25 days holiday and a cycle to work scheme.

**About the Company**:
Over the past 30 years our client has become a global player in the medical simulation education market. It has ambitious plans for further growth in the next 5 years across the globe, through investment and new product development. Multi award winning andstill privately owned, the £24M business has grown from a tabletop start up, to a multinational business with its head office and manufacturing in Bristol, along with sales offices in the USA, Australia, and Sweden.

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