Customer Service Advisor

2 weeks ago

Edinburgh, United Kingdom Marsh & McLennan Companies Full time

**Customer Service Advisor - Chichester / Edinburgh / Rem**

Mercer are looking to recruit Customer Service Advisors for our successful Customer Engagement Centre.

Once training is complete the role will offer hybrid flexibility to allow you to work from home for part of the week.

**What can you expect?**
- To join a professional yet fun, friendly and welcoming customer service centre
- Excellent on the job training and support including 5 week training course with other new joiners
- Flexible working environment with a mix of home/office based working
- A relentless focus on high quality Customer service
- Excellent welfare and social initiatives such as Pilates instructors, running club, sports therapy massage, theatre tickets and annual parties

**What you will be rewarded with?**
- Comprehensive benefits programs including: excellent pension contributions, private medical insurance, access to the employee assistance program, life assurance and much more
- 25 days’ holiday with the option to buy or sell up to 5 days per year
- Discounted Gym memberships
- We also support programmes including: health & welfare, tuition assistance, employee assistance program, career mobility, employee network groups and volunteer opportunities

**We will rely on you to**:

- Answer customer calls in a timely manner whilst providing exceptional customer service
- Log items of work for internal parties and work closely with other departments including the administration team and pension payroll department
- Answering queries and resolving problems
- Meet or exceed all performance metrics as defined in your personal performance management plan

**What you need to have**:

- A passion for providing a high level of customer service
- Good problem solving skills and the motivation to see things through
- Strong communication skills - both verbally and written
- Ability to multitask and prioritise effectively
- Resilience within a busy working environment
- GCSE (or equivalent) in Maths and English

**What will make you stand out**:

- (These skills are not essential)_
- Previous experience working in a call centre environment
- An understanding of how UK Pension Schemes work

**How to Apply**:
**About us**

Mercerprovides insights, advice and technology-driven solutions to help build brighter futures for our clients, colleagues and communities. Together, we’re redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries, and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan Companies(NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annualized revenue approaching $17 billion. Through its market-leading businesses, including Marsh, Guy Carpenterand Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, religion, sexual orientation, gender identity or any other characteristic protected by applicable law.

hybrid

remote

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Chichester: reliably commute or plan to relocate before starting work (required)

  • Customer Service Advisor

    2 weeks ago

    Edinburgh, United Kingdom WINNOVATION SERVICE LTD Full time

    As a Customer Service Advisor, you will be the first point of contact for our customers. You will provide assistance, answer inquiries, resolve issues, and ensure a positive customer experience with every interaction. Your role will be key in enhancing customer satisfaction and retention by delivering prompt, friendly, and effective support across multiple...

  • Customer Service Advisor

    7 days ago

    Edinburgh, United Kingdom LinkPoint Resources Full time

    We specialise in the recruitment of high quality candidates in the Customer Services sector. We have an excellent opportunity for a Customer Service Advisor to work for a leading brand. The role holder will provide world class customer service to prospective customers. £30,000 + Private Medical + Pension + Income Protection + Great Flexible Benefits...

  • Customer Service Advisor

    1 day ago

    Edinburgh, United Kingdom Pertemps Scotland Full time

    Location: Teviot House - Edinburgh Gyle Start date: Various Rate of pay: £10.63 per hour Working Hours: Monday to Friday 35 hours 9-5pm Length of contract: Minimum 6 months with good opportunity to be extended ROLE DESCRIPTION: As a customer service advisor, you will be key to Helping British Businesses Prosper by supporting UK businesses within a...

  • Customer Service Advisor

    4 weeks ago

    Edinburgh, United Kingdom Staffline Branches Careers Full time

    Permanent job opportunityWe are seeking a customer-focused Customer Services Advisor to join our client's growing team based in Edinburgh. As the first point of contact for our customers, you will play a vital role in delivering exceptional service and support across a range of communication channels.The salary is £25,142 per annum, plus bonus!This is a...

  • Customer Service Advisor

    1 day ago

    Edinburgh, United Kingdom Pertemps Scotland Full time

    Location: Teviot House - Edinburgh Gyle Start date: Various Rate of pay: £10.63 per hour Working Hours: 35 hours. Monday - Friday 7am - 8pm on a rotational basis - will also be required to work 1 in 4 Saturday's 9am - 2pm. Length of contract: Minimum 6 months with good opportunity to be extended ROLE DESCRIPTION: As a customer service advisor, you will be...

  • Customer Service Advisor

    7 days ago

    Edinburgh, United Kingdom Pertemps Scotland Full time

    **Customer Service Advisor - Business Banking** Location: Teviot House - Edinburgh Gyle Start date: Various Rate of pay: £10.63 per hour Working Hours: Monday to Friday 35 hours 9-5pm Length of contract: Minimum 6 months with good opportunity to be extended **Your role as a customer service advisor includes**: " Working in Account Opening Centre team -...

  • Customer Service Advisor

    1 week ago

    Edinburgh, United Kingdom Candidate Source Ltd Full time

    One of the UK's leading providers of skilled technical resource supporting the regulatory environment are offering fantastic opportunities for Customer Service Advisors to work within the financial services sector for a major financial bank. You will beworking on an existing project supporting customers with customer service enquiries over the phone to...

  • Customer Service Advisor

    2 weeks ago

    Edinburgh, United Kingdom Pertemps Network Group Full time

    **Job Description**: Job Title: Customer Service Advisor Location: Central Edinburgh Hours: 36 hours, Monday - Friday between 0830 - 1700 Start Date: Immediate Duration: Temporary, ongoing Pay rate: £11.81 per hour We are seeking a highly motivated and customer-focused individual to join our public sector client as a Customer Service Advisor. You will be...

  • Customer Service Advisor

    7 days ago

    Edinburgh, United Kingdom Pertemps Scotland Full time

    **Customer Service Advisor - Business Banking** Location: Teviot House - Edinburgh Gyle Start date: Various Rate of pay: £10.63 per hour Working Hours: 35 hours. Monday - Friday 7am - 8pm on a rotational basis - will also be required to work 1 in 4 Saturday's 9am - 2pm. Length of contract: Minimum 6 months with good opportunity to be extended **Your role as...

  • Customer Service Advisor

    7 days ago

    Edinburgh, United Kingdom Pertemps Full time

    Pertemps are delighted to be working with our public sector client to recruit for Customer Service Advisors on a temporary basis. Role: Customer Service Advisor Location: Edinburgh City Centre (office based, in a call centre) Duration: Temporary, ongoing Hours: Monday to Friday, 08:30 - 17:00 (36 hours) Pay rate: £14.02 per hour Start date: Immediatley...