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Restaurant Supervisor

2 weeks ago

Inverness, United Kingdom Contrast Restaurant Full time

**Job Introduction**

We currently have an excellent opportunity for a Front of House Supervisor to join our team.

Reporting to the Chef / Manager, you will manage the front of house operation including the employees and service standards.

**Responsibility**
- printing menus and weekly stock takes
- Managing the hospitality booking service including organising and delivery to the required standards
- Ensuring that excellent levels of service are being delivered to the customers during service
- Ensuring that all equipment used is in safe working order, checked regularly and any faults reported to management, ensure equipment is not used until safe
- Identifying and maximise up selling opportunities for profitable sales growth
- Actioning customer compliments by praising staff and resolve complaints satisfactorily, referring to your line manager where necessary
- Comply with all Company policies and procedures
- Previous experience in a similar role
- Good financial awareness
- Possess good customer service skills
- Good organisational skills and a proactive team player
- Good communication skills - written and verbal
- The ability to demonstrate great team work

**MAIN RESPONSIBILITIES**
- Ensure dining rooms are tidy, clean and correctly prepared for each meal time.
- Liase with kitchen staff to understand menu on offer.
- Supervise junior dining room staff.
- In conjunction with Deputy Food & Beverage Manager (Dining Rooms & Functions), prepare rosters for junior dining room staff to ensure adequate cover at all meals.
- Assist junior dining room staff in service of meals.
- Assist, as directed, in training of junior dining room staff.
- Identify training requirements for dining room staff to F&B Manager.
- Inform F&B Manager of any failings or complaints in meal service or any other defects or deficiencies as they occur.
- Make proposals for improvement to dining room service to F&B Manager.
- Act as a Functions Supervisor as required.
- Order, in a timely manner, any disposables or food items required in dining room to deliver a quality service.
- Maintain high standard of cleanliness and hygiene in area(s) of responsibility.
- Ensure all staff are properly dressed at all times as per Company Policy.
- Maintain staff discipline and conduct in strict accordance with Company policies and procedures.
- Clearance of dirty glasses/crockery/cutlery from public rooms.
- Completion of any reasonable task as detailed by the Deputy Food & Beverage (Dining Rooms & Bars) Manager

**Job Types**: Full-time, Permanent

Pay: From £13.00 per hour

**Benefits**:

- Employee discount
- Free parking
- On-site parking

**Location**:

- Inverness IV2 4SF (required)

Work Location: In person