Lifesaving Operations Coordinator

Contract type
- Permanent
- Hours
- Full Time
- Location
- Poole, Dorset, England
- Location description
- Hybrid working can be considered for this role
- Interview location
- Interview will take place onsite at the RNLI offices in Poole, Dorset**About the organisation**:
The Royal National Lifeboat Institution is a charity that provides a 24-hour lifeboat search and rescue service, seasonal lifeguards and water safety education and initiatives. Our lifeboat crews and lifeguards need a dedicated, professional and talented team behind them. If you love working with a diverse group of people in a fast-paced environment, then please apply

**About the role**:
Working as part of a central team of 8, this role is to provide support and coordination to multiple teams within the Lifesaving Operations department and contribute to ongoing service improvements. Working as part of these teams to take ownership of and complete work on their behalf; you’ll engage and collaborate with RNLI volunteers and staff, providing a high level of support to the delivery of our lifesaving services.

**What you’ll be doing**:
This is a great opportunity to develop and maintain a well-rounded knowledge of our operational teams and lifesaving services, along with developing more specialist expertise long term in order to provide guidance, coordination and support to volunteers, staff, external partners and members of the public. In this role, you will:

- Work closely with the Central Operations and Information Room managers to help provide this critical 24/7/365 function; taking and actioning calls from the coast, recording key information, providing reporting to the wider organisation and fulfil a range of core tasks on their behalf.
- Provide additional capacity to a wide range of teams within the Lifesaving Operations department; adapting to their working practices and maintaining knowledge of their processes and systems in order to work as part of the team when needed.
- Learn all about our navigational aids, particularly the paper charts, in order to manage core functions and provide support and guidance to our Lifeboat Stations.
- Use a wide range of standard and bespoke IT systems; developing expertise across the full range in order to help maintain sites and systems and provide training and support to others.
- Spend a lot of time communicating with a wide range of people, providing excellent customer service and upholding both the reputation of the team internally as well as the RNLI’s reputation externally.
- Work both independently and as part of a team; balancing the ability to use initiative and take full ownership of tasks with the ability to collaborate effectively and support colleagues to achieve broader objectives.
- Be incredibly flexible, adapting from team to team as needed to fulfil priorities; multitasking to switch quickly between different areas of knowledge and processes.

**What will help you do the job well**:

- Being adaptable and open to change; this role has a lot of variety, and we don’t do the same thing day in and day out.
- Quick thinking - it’s a fast-paced environment so multitasking, working under pressure and being able to adjust accordingly is a must.
- Strong customer service and communication skills - we are people orientated.
- A proactive attitude; being highly motivated and passionate about delivering exceptional results.
- Strong IT skills, particularly MS Office and/or a natural aptitude in this area.
- A pragmatic approach to finding solutions and completing tasks.
- Being able to work independently, make decisions and manage your time well - we are a very busy and highly effective team.
- Curiosity and love of learning - we are constantly absorbing knowledge from the teams we work with.

**What you can expect from us**:

- Thorough induction and training programme
- Hybrid working
- 26 days holiday plus bank holidays
- Outstanding pension scheme (employer contributions of up to 16%)
- Life Assurance
- Cycle to work scheme
- 24/7 Employee Support
- Discounts for volunteers and staff

**Safeguarding**:
The RNLI is committed to safeguarding; ensuring the welfare of children, young people and adults at risk. We expect all employees and volunteers to share this commitment and have a zero tolerance approach to proven incidents of bullying, abuse, harassment or exploitation. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

**Diversity at the RNLI**: