Inside Sales Supervisor

7 days ago

Cardiff, United Kingdom HeadfordGroup Full time

**Job Purpose**
- Supervise and oversee the work of a regional inside sales representatives team
- Ensure that inside sales operations run smoothly, providing ongoing professional development opportunities for the inside sales staff, motivate the sales staff to achieve sales targets and develop an effective step-by-step process of nurturing leads and closing sales
- Utilize market analysis tools to determine customer behaviour, market trends, and competitor activity
- Ensure sales targets are met through telemarketing, direct mail, and web-based sales strategies

**Key Tasks and Responsibilities**:

- Achieve sales goals by hiring and training employees and coaching them to develop their selling skills and maintain adequate sales pipelines
- Ensure that project/department milestones/goals are met while adhering to approved budgets
- Ensure that an accurate record of all leads and actual sales is kept
- Coordinate department projects to meet deadlines
- Report on sales metrics and suggest improvements
- Prepare monthly, quarterly and annual sales forecasts
- Addressing and resolving customer complaints
- Use customer feedback to generate ideas about new features or products
- Research and discover methods to increase customer engagement
- Ensure sales, finance and legal policies and procedures are met
- Build an open-communication environment for your team
- Liaise with Marketing and Product Development departments to ensure brand consistency and increase sales
- Evaluating current sales practices and procedures to determine whether they are effective in generating sales
- Recommending and implementing improvements to current sales practices and procedures as needed
- Any other delegated tasks deemed as reasonable as assigned by the reporting manager

**Minimum Education and Experience Requirements**
- Proficiency with CRM software and MS Excel
- In-depth understanding of the sales administration process
- Excellent interpersonal and team management skills
- Strong analytical and organizational skills
- Numerical abilities and problem-solving attitude
- Previous International logistics experience - all modes (Sea, Air, Road, & Courier) - preferred
- Previous formal sales training preferred
- Well presented, professional individual with excellent written and verbal language skills
- Ability to effectively negotiate and build a pricing model / quote for a customer
- Ability to create and implement strategies
- Exceptional customer service skills

**RULES AND REGULATIONS**
- Ensure all work is carried out in accordance with the departmental and company procedure manual.
- Ensure that I understand the Rules and Regulations of all statutory bodies

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