Helpdesk Coordinator

**Job Reference: TS/AM/20-01/792/3**

**Job Title: Helpdesk Coordinator**

**Site Address: Norwich**

**Postcode: NR4 7TJ - _Applicants must have the right to work in the UK_**

**Salary: Competitive**

**Contract: Permanent**

**Hours per week: Monday,Tuesday,Wednesday,Thursday,Friday - 40 hours per week**

**Business Overview**

The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.

Our corporate departments support our operational divisions and ensure we can provide an exceptional level of service to our clients. With various career paths available, our office-based teams are essential to our award-winning service delivery.

**Role Overview**

We are currently recruiting for a Helpdesk Coordinator to join our passionate and driven team based in Norwich.

**Benefits
- Informal hybrid / flexible working arrangements
- 25 days holiday + bank holidays
- Free fruit in our offices
- Subsidised vending machines
- Access to ‘Wagestream’ - a financial well-being tool
- Wide range of retail discounts
- Regular social and charity events held in our offices
- Get involved in charity events in the local community

**Wellbeing
- Discounted gym membership
- Eye test £25 voucher and up to £100 towards glasses
- Join our Cycle to Work scheme via salary sacrifice
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our D&I initiatives and events
- Access to internal Mental Health First Aiders

**Career development and recognition
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Opportunity to win monthly Atalian Servest Superstar Awards
- Long service awards

**Key Responsibilities**:

- To be the principal point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System.
- Acting as the first point of contact for the engineering workforce and sub-contractors, allocating work to engineers and diary management for the regional area.
- Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.
- Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.
- Co-ordinating and supporting Project Managers in project works across various government contracts including but not limited to requesting quotations, raising POs, creating site Health & Safety files and job costing of variations.
- Updating database of quotations, engineering overtime and statutory compliance certification, where requested.

**About You**:

- Strong Customer service skills.
- Helpdesk experience in Facilities Management and working with the CAFM system, preferably Concept.
- Strong knowledge of Microsoft Office packages.
- Excellent organisation and planning skills.
- Knowledge and understanding of property-related issues.
- Exceptional telephone etiquettes

**How to apply**

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)

**Diversity & Inclusion**

We are an equal opportunity employer and are proud of the diversity represented across our business. In 2021 we won the IWFM award for our diversity and inclusion initiative, CHROMA and we are proud to have also achieved the Disability Confident Level 2Standard as well as being signatories of the Race at Work Charter and Mental Health at Work Commitment.