Estates General Office

We are seeking an Estates General Office & Helpdesk Administrator to work full time within our Trust.

This role is critical to the Procurement of the EMT & Estates Team. There are additional duties on the Helpdesk and E-Procurement and stock taking for the EMT Stores.

To support the Estates administration and to provide an efficient helpdesk support function across the team in order to provide seamless customer service to both internal and external customers. The role will work flexibly across the portfolio, while holding a primary assignment.

Key Duties/Responsibilities
- Provide and receive complex information requiring tact and persuasive skills to include exchanging information in an appropriate and professional manner, requiring excellent oral and written communication skills.
- Prepare and produce reports, correspondence and other documentation using audio, copy typing and Microsoft packages, such as Excel, Word & PowerPoint, to the required standard and format.
- Ensure urgent matters are drawn to the attention of relevant staff quickly and accurately.
- To monitor and input information into CAFM system, ensuring information provided is complete, accurate and up-to-date.
- Answer telephone, screen callers, relay messages and greet visitors.
- Maintaining up to date compliance Estates information.

For further, detailed information please see attached Job Description.

North Staffordshire Combined Healthcare NHS Trust is a leading provider of mental health, social care, learning disability and substance misuse services in the West Midlands.

We are a forward-thinking Trust and are extremely proud to have attained the highest possible rating of “Outstanding” from the Care Quality Commission (CQC), one of only two specialist Mental Health Trusts in England to be awarded this.

Our vision is ‘To be Outstanding in all we do and how we do it’ and the way we do inclusion is no exception. As a ‘Disability Confident Employer’, we very much believe that inclusion is something that you feel when you work at the Trust and we are continuously developing our culture of inclusion. Our teams pride themselves on compassion, team work and resilience.

**Key Duties/Responsibilities**:

- Provide and receive complex information requiring tact and persuasive skills to include exchanging information in an appropriate and professional manner, requiring excellent oral and written communication skills.
- Prepare and produce reports, correspondence and other documentation using audio, copy typing and Microsoft packages, such as Excel, Word & PowerPoint, to the required standard and format.
- Ensure urgent matters are drawn to the attention of relevant staff quickly and accurately.
- Answer telephone, screen callers, relay messages and greet visitors.
- Communicate/ liaise with other parties.
- Frequently communicate, prioritise & escalate important Estates information verbally & electronically on a daily basis.
- Carry out duties and responsibilities with limited supervision, making decisions and establishing own work priorities.
- Arrange meetings and complete all paperwork in accordance with objectives.
- To maintain electronic diaries and arrange/book appointments as deemed necessary.
- Maintaining up to date compliance Estates information.
- To provide statistical data when requested.
- To monitor and input information into CAFM system, ensuring information provided is complete, accurate and up-to-date.
- To prepare and distribute documentation as requested.
- To provide administrative support where necessary.
- Open, sort and screen mail, identifying any correspondence for own action & others actions.
- Manage/ redirect compliments/ complaints.
- Arrange and diarise training, making travel arrangements and booking accommodation.
- To ensure the availability of up to date information for managers.
- Ensure office supplies and equipment is maintained.
- Make decisions and establish work priorities.
- To provide informal support to Operational/ Administration colleagues where designated and provide advice.
- Demonstrate own activities or workplace routines to new or less experienced employees.
- The ability to cover other administrative duties as required, such as ordering, compliance administrative tasks, capital support and pa support to the Associate Director of Estates & Capital.