Medical Administrator

Hereford Medical Group are a large medical practice working over five sites, with a patient population of 49,000. Our main site, Station medical Centre, is a brand new purpose build site that opened in 2020.

Our key purpose is to provide high quality and compassionate primary care.

We care about our staff, and staff benefits include the NHS pension scheme, access to our own Occupational Health Service, staff representation in the organisation and opportunities for career progression.

**Job Description: Medical Administrator**

**Post title: Medical Administrator**

**Responsible to**:Team Leader

**Accountable to**:Operations Manager

**Pay**: £10.42 p/hr rising to £10.90 p/hr after the probationary Period

**Job Summary**:

- Ensure that all contacts from patients and third parties, over the telephone and electronically, are greeted in a friendly helpful manner and handled courteously, efficiently and confidentially at all times.
- Ensure that all requests and enquiries are handled courteously, efficiently and in line with practice policies and procedures.
- Ensure that the filing and recording of patient information both electronic and manual is promptly handled with care and in line with practice policies and procedures.
- Help to ensure that the surgery premises are kept safe and tidy at all times.
- Support the clinicians in their role.
- Alert a supervisor or manager to any problems or concerns from staff or patients when necessary.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

**Experience and skills**

**Main Activities, Duties and Responsibilities**:
The admin team at Hereford Medical Group site carries out a variety of functions and staff working in admin will, after a period of training, be expected to have a range of skills. All HMG Electronic and paper mail is received by the admin team along with patient notes from Primary Care Services England.
- Opening, processing and distributing incoming post
- Scanning, taking into account of colour, paper size, and multi-paged documents, into patients’ notes and work-flowing accurately and correctly. The scanner will identify, in line with agreed written protocols:

- a) documents for coding and filing directly into notes
- b) documents which need to be work flowed for action, coding information as needed
- Summarising and filing notes from Lloyd George record and GP2GP
- Coding medical conditions
- Patient registrations and deductions
- Patient notes management, retrieving and archiving records as required, adhering to strict alphabetical order
- Print out computer records for temporary patients
- Operating the Cervical Cytology call and recall system and relaying to patients test results - typing skills are desirable
- Monitoring and processing NHS E-mails
- Processing and invoicing private medical forms
- To have a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols
- Recording blood pressures and following hypertension protocol
- Managing website submissions and communications
- General administration
- Undertake any other additional duties appropriate to the post as requested by the Team Leader, Senior Management Team or Partners.

**Job Types**: Part-time, Permanent

**Salary**: £20,519.54-£21,763.17 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Health & wellbeing programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Hereford, HR1 1BB: reliably commute or plan to relocate before starting work (required)

Work Location: In person