Application Support Specialist

2 weeks ago

Kidderminster, United Kingdom Attollo Solutions Full time

**Company Overview**:
As a premier Information Technology Managed Service Provider (MSP), we specialise in

We are on the lookout for an ambitious Application Support Specialist to enhance our team.

This pivotal role is suited for individuals with a keen interest in utilising technology to streamline financial and accounting operations. As an integral part of our support team, you'll be tasked with ensuring our clients' ERP systems function flawlessly. This role is flexible, offering the option to work remotely or on-site based on experience (after probation).

**Responsibilities**:
Ensuring the company provides proactive support, ensuring our SLA’s (service level agreements) are met at all time using our ConnectWise ticketing system, to ensure client expectations are met and wherever possible exceeded

Employ thorough diagnostic techniques to identify and rectify complex system malfunctions.

Execute system upgrades and installations with mínimal impact on client activities, ensuring high system availability and performance.

Stay current with industry developments and technological advancements, continually refining your expertise.

Drive the creation and adoption of best practices and innovative process improvements within our team.

Demonstrated capability in effectively diagnosing and troubleshooting technical problems. Exceptional communication and interpersonal skills, showcasing a client-focused approach. Proven ability to work autonomously and collaboratively in a dynamic environment.

A dedication to ongoing personal and professional development.

Certifications related to ERP systems or accounting software are highly regarded but not essential.

**Benefits**:
A competitive salary and comprehensive benefits package.

Access to an industry-lead training programme designed to fast-track your career progression.

Flexible work arrangements, offering both remote and on-site options (after probation).

A culture that promotes diversity, inclusivity, and the well-being of all team members. Opportunities for advancement in a rapidly expanding company.

**Job Types**: Full-time, Permanent

Pay: £23,000.00-£30,000.00 per year

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (required)
- Customer service: 1 year (preferred)

Work Location: In person

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