Fm Delivery Officer

**Details**:
**Reference number**:

- 341289**Salary**:

- £28,341 - £30,323**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- HMRC - CFO Group - Estates**Type of role**:

- Property**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Manchester Regional Centre - 3 New Bailey Square, New Bailey Street, Salford.About the job

**Job summary**:
Do you want to build a career within Facilities Management?

Are you confident in your ability to carve out your future development?

Have you got what it takes to liaise with customers across?

If it’s a yes, then a career within Facilities Management at HMRC in our Manchester region could be for you A career within Facilities Management is a door into a world about how we run the essential services needed for the teams within HMRC to do the great work they do

As part of your new job within HMRC, you will be proactively delivering proactive supplier relationship management, ensuring they deliver services in line with our agreed contract performance levels and our evolving customer requirements. You’ll support the oversight of the hard FM (maintenance and plumbing etc) and soft FM (cleaning and catering) contractors ensuring there is a coordinated and joined up approach to serving our customers.

We are looking for you to proactive resolve any complaints, following through to it’s natural completion. This offers you the chance support escalations through contractual processes, leading and owning the intensified risk and to ensure risk management is applied. Opening your eyes to a world of contract management and escalation. This can mean working collaboratively in a joined-up way with colleagues across FM Services and the wider Estates business operation.

We work in brand new innovative offices that support the nationally critical work we do. Within a facilities management career at HMRC you will coordinate the day to day performance, ensuring the successful delivery of services to a changing portfolio of properties across the region.

**Job description**:
As our FM Delivery Officer in Manchester, other parts of your role may include:

- Provide a visible presence for our customers ensuring the best quality of service and excellent customer communications.
- Collaborate with others to integrate customer services at the local level including:

- Be a proactive and encouraging local point for hard and soft FM suppliers and landlords integrating service provision to customers.
- Support the monitoring of suppliers KPI’s; supervising regular supplier assessment, analysis and reporting.
- Plan, approve and deliver Minor New Works within budget.
- Collate and inform appropriate management information to enable the effective management of the estate and suppliers.
- Identify and manage customer service and FM risks.

**Person specification**:
Although you have overall responsibility for managing the FM services within the Region, you may often be required to reach across to support the wider team, and carry out other tasks to contribute towards the day to day running of the Estate, including responding to customer enquiries, maintaining processes within the building and any other tasks directed by the Senior Facilities Management Lead or Head of Estate to support the team.

**Essential Criteria**

To be successful in this position the post holder must be able to demonstrate recent experience of:

- A Facilities Management/Contract Management function.
- Meeting customer needs and a strong customer service ethos.
- Contract Management.
- Understanding key performance related schedules within contracts including assurance of KPI’s/SLA’s.

**Desirable Criteria**

IWIFM Level 2.

**Qualifications**

No mandatory qualifications required on appointment, however If not already held, you must be willing to obtain IWIFM Certificate Level 2 or equivalent within 24 months of take up duty.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Changing and Improving
- Managing a Quality Service

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- GPP Professional technical expertise in relation to the role

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.- An anonymised CV.
- A 500-word Personal