Garden Centre Assistant

1 day ago

Neston, United Kingdom Gordale Full time

**About us**

Gordale is a long established and award winning family-run garden and home centre and comprises 15 acres of landscaped grounds, covered shop, food hall, outdoor plant area, children’s play areas, petrol station and coffee shop.

Gordale is a great place to work, with a pleasant atmosphere and a range of benefits to reward those who are part of the Gordale family. Every day is different and no two customers are the same, and we rely on our team’s passion to delight customers and to help us grow our business so that we remain a destination garden centre of choice.

**Job description**

**Main Tasks of Job**:
**Trolley and Car Park specific activities**

1. Collecting trolleys and baskets from the car park areas and replenishing them across the store.

2. Assisting customers from the tills to their cars with larger, heavy, or bulky items.

3. General outdoor housekeeping including bin emptying, rubbish removal and litter picking

4. Ensuring the aesthetic of the car park is kept within expected company standards

5. Taking customer orders to the delivery bay and returning unsold goods to the sales areas

**General garden centre assistant activities**

6. Demonstrating outstanding customer service and a positive, engaging manner at all times

7. Reporting any pricing issues identified through the till, and taking action to avoid further loss

8. Responding to customer queries and complaints promptly, sensitively and effectively

9. Handling goods carefully to reduce breakages and minimise packaging costs

10. Promoting the Gordale loyalty card

11. Receiving deliveries and checking the stock is as described on the delivery note, completing discrepancy sheets when required. Ensuring credit notes are received for returns/shortages.

12. Ensuring stock is correctly priced and displayed to generate sales, including moving stock to change featured products in key locations and introducing linked products to generate sales

13. Ensuring that all stock is displayed in a tidy, appealing and customer-friendly way

14. Ensuring daily departmental check lists are completed and any issues reported

15. Ensuring your work area is clean and tidy and is safe for customers to enter, completing housekeeping tasks as required

16. Ensuring that all documentation, including customer orders, is completed accurately and information securely stored under data protection rules

17. Ensuring that all signage is showing the correct information, and relevant legal signage is displayed

18. Offering advice to customers to support linked sales

19. Ensuring correct levels of baskets and trolleys are available in your work area

20. Being vigilant for shoplifters and alerting managers

21. Communicating to your Manager ideas that might increase sales or improve customer service

22. Adhering to all policies and Health & Safety requirements as set out by the company

23. Carrying out all reasonable tasks requested by management

24. Carrying out such further tasks and assisting in other areas of the Garden Centre as may from time to time be delegated to you from your manager or other responsible person

**Job Types**: Full-time, Permanent

**Salary**: From £10.42 per hour

**Benefits**:

- Company pension
- Free parking
- Store discount

Schedule:

- Day shift
- Every weekend

Ability to commute/relocate:

- Neston, CH64 8TF: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Outdoor customer services assistant

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