Senior Office Administrator

1 week ago

Oakham, United Kingdom Aqua Park Lakeside Ltd Full time

**Overview**

The role will be based at Aqua. Park Rutland Ltd and provide sales and administration support to support Aqua Park Rutland, Aqua Park Lakeside and Aqua Park Cardiff. You will play a key role in supporting the operational teams throughout the summer.

You will complete on job training at Rutland, in March 2025, with the pace increasing as we become operational on Saturday 3rd May.

We are looking for two part-time people, to split the role between, so that we have 7 days a week cover in peak season. Ideally you will have flexibility to cover holidays/absence.

**Day to Day**

In March and April you will support the HR Director with recruitment, i.e. referencing administration. You will assist in compiling HR and training records.

From 3rd May, you will be a key holder and have responsibility for opening up and closing the site.

You are responsible for managing both sales leads and the customer service inbox for the business. We aim to convert 80%, or more, of leads into bookings.

Ensuring that the Group booking procedure is followed.

Ensuring that payment is received for Group bookings prior, either on receipt of invoice or 1 month before the session date.

You will ensure that employees have the opportunity to earn incentives under the company’s current schemes. You will monitor the performance of the Customer Service and Sales Representatives, coaching and encouraging them to deliver their best performance.

Checking the data on our RotaCloud system, on a weekly basis, to enable accurate payroll reports to be run-off at month end. You will check clock-in/clock-out times, start times, break times and finish times.

Ensuring that all accidents and incidents are appropriately recorded in line with the Group’s procedures, chasing documentation appropriately.

Managing admin associated with site closures (processing cancellations, gift cards & refunds)

You will assist with the pre season and end of season stock take, onsite at Rutland.

Acting as a Brand Ambassador and role model to the Customer Service & Sales team at all times.

Any other administrative tasks as directed.

We provide staff uniform and full training.

**We would like to hear from you if**:
You are an excellent verbal and written communicator, with a high level of attention to detail.

You have some previous sales and administration experience with good organisation skills.

You have previous customer service experience in either retail, leisure or the hospitality industry.

Some financial awareness, or experience in financial reconciliation.

You are looking for part-time work through the summer season.

**Other Information**

You need to have the right to work in the UK.

You will be fully referenced before starting work, so you will need to provide details of two referees.

**Job Types**: Part-time, Temporary, Fixed term contract
Contract length: 6 months

Pay: £13.00-£14.60 per hour

Expected hours: No less than 14 per week

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme

Schedule:

- Weekend availability

Application question(s):

- Do you live within reasonable travelling distance of the North Shore of Rutland Water?

**Language**:

- English (preferred)

**Location**:

- Oakham LE15 8BL (preferred)

Work Location: In person

Application deadline: 08/03/2025
Reference ID: Senior Administrator 25

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