Energy Specialist
1 week ago
Role: Energy Specialist in Partnership with the E.ON Energy
Location: Onsite - Pontypridd, Taff Street
Hours: Part time, 29.5 hours per week, no weekends
**Salary**: £17, 717 per year (£11.55 per hour) with an attractive bonus opportunity
As an inbound Energy Specialist for E.ON NEXT you will be the main point of contact for our customers. Your role is to ensure that our customers receive a high level of service through offering support, listening, and promoting our products and services which meet the needs and expectations of our customers.
The majority of your day will be spent communicating with our customers who have called through to us - providing them with excellent customer service, showing continuous support and helping those who are experiencing technical issues with their online accounts or Smart Meters. You will also be upselling the benefits of a Smart Meter aiming to have one installed. You will also be helping to organise home moves, answering any general enquiries and educating our customers on how to manage their energy usage and bills.
You will need to be able to handle customer objections and potential complaints, ensuring you are doing the right thing for our customers and matching products to their needs. As part of your role, you will be required to upsell Smart Meters and help guide our customers resolve their issues.
When joining the Firstsource Family you will go through 7 weeks training both in a classroom environment and Academy which will be taking live calls with support on hand. This will be fully paid for, and you will have continuous support throughout the training process.
You will be working in a fast-paced environment where there can be little to no gaps in calls, and you will be supporting our customers while navigating multiple systems.
What you need to know:
- Permanent and Part Time
- Operational hours are: Mon 8:45-5:15, Tue-Thu 8:45-14:45 (no weekends)
- Salary of £17,717.7 per annum (fortnightly pay) - for an average worker with no tax deductions paying 5% pension that works out as around £1,297 a month before your bonus
- The opportunity to be a part of a fantastic bonus scheme
- Full training will be provided
- you’ll spend 7 weeks with experts who really know their stuff
- Healthcare plan
- pro rata 21 days annual leave (plus bank holidays)
- Increasing holiday days with each year of service (Up to 5 years)
- Access to hundreds of discounts
- £750 refer a friend scheme.
We are not only there for our customers, but also our staff supporting them with their mental health and wellbeing. Our employees’ values and worth are at the forefront of how we run our company. Throughout your time with Firstsource you will receive constant support. We continuously run engagement incentives and Wellness activities to help support our amazing team
**Job Type**: Part-time
Pay: From £11.55 per hour
Expected hours: 29.5 per week
Additional pay:
- Bonus scheme
- Commission pay
- Performance bonus
**Benefits**:
- Casual dress
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Referral programme
Schedule:
- Day shift
- Monday to Friday
- No weekends
Application question(s):
- Are you a student (including finished dissertation but technically still enrolled in uni)?
- Can you commute to Pontypridd everyday for work?
Work Location: In person
Expected start date: 23/09/2024
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