Project Support Coordinator

Job Title: Project Support Coordinator
Department: Sytner IT - Business Team
Location: Leicester (minimum 4 days per week in-office)
Reports to: Business Systems Lead

**About the role**

We are seeking a proactive and detail-oriented Project Support Coordinator to join our Business Team within Sytner IT. This role is essential in maintaining structure, governance, and momentum across a variety of initiatives, particularly those involving our Dealer Management System (DMS), internal systems, and third-party solutions.

Please note: This is an office-based role requiring a minimum of four days per week in our Leicester head office.

**Key Responsibilities**:
Third-Party Engagement & Controls:

- Ensure Statements of Work (SoWs) and related documentation are accurate, complete, and signed off prior to engagement.
- Track supplier commitments and escalate where timelines or deliverables are at risk.

Governance & Compliance:

- Monitor and enforce internal controls and governance relating to our DMS and wider business systems.
- Support annual user access reviews and other recurring compliance checks.

Project Coordination:

- Maintain and regularly update tracking logs for initiatives across the team's project workload.
- Identify and escalate blockers to delivery, ensuring updates are shared with key stakeholders.
- Drive follow-up on agreed actions and timelines across team members and partners.

Team Support & Resilience:

- Provide administrative support to Business Systems Analysts and Product Managers as needed.
- Act as a point of continuity during periods of absence within the team, ensuring tasks are picked up and progressed.

**What You'll Bring**:

- Strong organisational and communication skills, with the ability to follow up persistently and professionally with excellent attention to detail.
- Experience in an IT, business operations, or systems support role.
- Confidence working with documentation, contracts, or statements of work.
- A methodical approach to process, governance, and compliance.
- Ability to coordinate across teams, track progress, and keep activity moving forward.
- A collaborative, roll-up-your-sleeves attitude, with a focus on delivery and detail.
- Ability to manage competing priorities and communicate effectively

Desirable:

- Familiarity with Dealer Management Systems or ERP platforms.
- Exposure to IT governance, risk, or compliance processes.
- Experience supporting project or product teams in a structured business environment.

**Why Sytner?**

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement - 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

Unsure? Read on

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

**Got a question?**:
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**Benefits**:
Enhanced Holiday Entitlement

Colleague Discount on Cars

High Street Discounts

Discounted Gym Membership

Structured Career Path

Cycle to Work Scheme

Free Parking

Industry leading maternity, paternity and adoption pay

Flexible working solutions

Enhanced Long Service Awards

One day a year paid voluntary/community work

Learning and Development Opportunities