Sales Support Administrator

2 weeks ago

Nottingham, United Kingdom Consolidated Timber Holdings Full time

Falcon Timber, part of Consolidated Timber Holdings (CTH) Ltd, is a market leader supplying sustainable timber products to a broad range of customers, mainly in the construction, merchants and joinery markets across the UK and Ireland. This is a time of exciting transformation for CTH as we deepen our presence in existing markets but also expand our reach into new customer groups who seek quality, innovative and market leading timber solutions. We are investing heavily into our infrastructure and people development and seek individuals who want to come on the journey with us and help us realise our ambitions. Most importantly, we are passionate about the timber industry ensuring a commitment to ethical and sustainable supply supporting the global need for a carbon neutral environment.

We currently have over 300 employees operating out of 8 distribution depots, 3 manufacturing sites and our Head Office at the Port of Tilbury.

**What is the main purpose of the role?**

As a Sales Support Administrator, your role is to provide information, prepare quotes and answer queries to support our customers. This will enable the sales team to drive higher basket value with existing customers and help develop new customer relationships. This role is based in our well established site in Nottingham.

**What are the key areas of responsibility?**
- Answering incoming calls and enquiries
- Preparing quotes and following up customer enquiries
- Processing orders ensuring all systems are updated and correct paperwork is raised
- Managing post sales enquiries and raising credit notes as required
- Creating stock transfers & works orders for goods to be processed externally
- Covering external sales reps when they are out of office
- Processing daily stock counts and investigating any stock discrepancies
- Confirming inbound deliveries with suppliers and monitoring prompt arrival of stock to the depot

**What skills and experience do I need to be successful in this role?**
- At least a year’s experience in admin and ideally in a proactive sales environment in a similar industry.
- A good standard of written and verbal communication, with a customer service driven approach
- Well developed organisational ability with an eye for detail
- Ability to identify and resolve issues
- Comfortable working in a dynamic and fast-paced environment, and working collaboratively
- Proficient in Microsoft packages

You will join the business at a great time of investment and transformation, so you can expect to have lots of support and the tools to help you to be successful. You’ll join a friendly team who work very closely to help the branch hit target. What’s more, we look after you too, here are just some of the perks on offer:

- Private medical insurance
- Life insurance of 5 x salary
- Annual bonus (discretionary)
- Regular social events
- Free parking on site
- Enhanced maternity, paternity and adoption leave
- Medicash - payment towards dental and optical treatment, and gym membership
- Employee discounts

Pay: £21,000.00-£24,000.00 per year

**Benefits**:

- Company events
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person

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