Post Sales Support Administrator

4 days ago


Nottingham, United Kingdom XMA Full time

**SALARY**:£23,400 + £1.000 bonus pro rata

**LOCATION**:Nottingham

**SETTING**:Office based with two days a week working from home

**BENEFITS**:Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more.

Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage - and our skilled workforce serves a diverse customer base across the public and private sector.

We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.

An exciting opportunity has arisen at XMA for an Administrator based in the team. The Administrator will provide efficient and effective end-to-end administrative support for the relevant Sales Business Units to help achieve the overall departmental KPI/SLA/Targets.

**Commutable locations**:
Nottingham, Derby, Leicester

**Job Specification: Post Sales Support Administrator**

The responsibilities include, but are not limited to:

- Order Fulfilment - Once orders are processed by the Sales Support Team deal with suppliers to ensure customers are kept up to date on their order status and guarantee orders can be fulfilled to delivery in an optimum time frame with accuracy and clarity
- Communication - Answering calls from and dealing with all internal and external telephone contacts to the Sales Team in a professional and courteous manner
- Providing a full and comprehensive end-to-end administrative co-ordination for all orders received including Order Fulfilment Processing, Back Order Management and Reporting

**Requirements: Post Sales Support Administrator**
- Experience of working under pressure and to deadlines
- Experience of working in a team environment with shared goals
- Aware of customer services techniques for ensuring that full account is taken of customer’s real and stated needs
- Interpersonal and communication skills with the ability to liaise on all levels of the business

We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.

We are proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.

**Keywords**:Administrator, Administration, Office Administrator, Word, Excel, PowerPoint, Sales Support, Post Sales.



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