Customer Service Team Leader Leicester

2 weeks ago

Leicester, United Kingdom Yu Energy Full time

**Description**:
Based in Leicester, we are seeking an experienced customer service professional to lead our Leicester Customer Care department.

This role requires somebody to have an in-depth understanding of Billing and technical aspects of the Energy industry. Our company is growing at a rapid pace so it’s an exciting opportunity to join an organisation which can offer a long-term future career.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

**What We Need from Yü**:
Here’s a taste of what you’ll be doing:

- Provide an environment to inspire achievement and development within team and individuals
- Encourage a growth-mindset environment
- Motivate, coach, train and develop staff in accordance with company values and procedures
- Ensure internal and external business relationships are maintained and developed to achieve optimum delivery and efficiency
- Investigate and resolve all escalated business and customer queries/complaints
- Always represent Yu Energy Values and Habits
- Directly manage all team personnel to ensure flawless operation of all aspects of day to day performance and delivery within the team and that of the business
- Ensure all key processes within the Customer Care Team are performed accurately and efficiently.
- Ensure system development keeps pace with business requirements
- Regularly review department processes for efficiency improvements and ensure documentation is continually updated
- Attend meetings and contribute to company strategy and policy making as required
- Co-ordinate activities and information between departments, working in a collaborative manner cross functionally within the business
- Carry out other reasonable duties as determined by management

**About Yü**:
If you have what it takes, you could be just what we’re looking for
- Sharp - Effective decision-making skills to manage technical workload and a thorough understanding of Operations energy processes
- Experienced - you’ve worked in a supervisory role managing a diverse team and in the energy or water industry (desirable)
- Great communicator - you have first-rate communication and interpersonal skills at all levels
- Ambitious - you don’t just want another job, you want a career opportunity
- Analytical - naturally curious, immaculate attention to detail and a high degree

of computer literacy included Excel, Word and Power Point
- Motivated - you have a “can do” attitude and love to see success
- Team player - you enjoy working closely with a motivated team to help them develop
- Flexible - you’re a strong team player who can adapt as the role and business develops

**Yü Come First**:
We have a wide range of benefits for our employees including:

- 24 days annual leave + bank holidays
- Annual leave purchase
- Learning and development opportunities
- Employee perks and support
- Recognition and reward
- Day off on your birthday
- Death in service and critical illness cover
- Plus many more

**About Yu Energy**:
Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.

On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.

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