Customer Feedback

2 days ago

Bristol, United Kingdom Brighter Places Full time

We have an exciting new opportunity for a **Customer Feedback & Quality Assurance Officer** to join our team based in** Bristol**. You will join us on a **full time, permanent basis, working 37 hours per week**. In return, you will receive a salary of **£28,265 **per annum.**

**About our Customer Feedback & Quality Assurance Officer** **role**:
Are you looking for a place to belong and help others find their way home? We’re looking for a Customer Feedback and Quality Assurance Officer to help make a difference every single day.

In this role you provide a customer focused and quality service in support of a robust Customer Feedback service, including timely coordination of complaints.

We value colleagues who consistently demonstrate and champion our values and who create positive relationships with colleagues, customers and stakeholders.

**Key Responsibilities as our Customer Feedback & Quality Assurance Officer**:

- Deliver the complaints management process by ensuring effective logging of complaints, tracking responses and escalations, recording outcomes and collating required information.
- Ensure all learning from complaints, customer comments and suggestions are agreed, captured and reported.
- Produce a holistic overview of what customers are experiencing using insight from a variety of sources such as systems, customer feedback, colleague feedback, social media and quality assurance checks.
- Monitor external good practice and make suggestions as to how this can be incorporated within Brighter Places.
- Support customer involvement and community development.

**About our Customer Feedback & Quality Assurance Officer**:

- Experience of complaints handling/administration.
- Knowledge and experience of working in a customer focused environment.
- Experience of utilising data systems, processing data and updating records.
- Experience of dealing with customers in stressful situations.
- Great customer service skills.
- Ability to communicate clearly and accurately with a wide range of internal and external customers.
- Excellent IT skills and ability to use Microsoft Office packages.
- Ability to put customer needs at the centre of service provision.
- Can do attitude.
- Keen eye for detail.
- Resilient when handling conflict.
- Determined to go the extra mile.

  • Customer Feedback and Quality Assurance Officer

    4 days ago

    Bristol, United Kingdom Brighter Places Full time

    Are you looking for a place to belong and help others find their way home? We’re looking for a Customer Feedback and Quality Assurance Officer to help make a difference every single day. **The role**: In this role you provide a customer focused and quality service in support of a robust Customer Feedback service, including timely coordination of...

  • Customer Service Advisor

    2 weeks ago

    Bristol, United Kingdom Pertemps Bristol Commercial Full time

    **Customer Support Advisor £11.00 per hour Start: ASAP Duration: 8-10 weeks 37.5 hours per week BS16** A leading Automotive business, based in the Northeast of Bristol, have a fantastic opportunity for a Customer Support Advisor to join their friendly and busy Fleet Care team on a temporary basis. Previous customer service or admin experience is preferred,...

  • Customer Assistant

    2 days ago

    Bristol, United Kingdom Marks & Spencer Full time

    **Customer Assistant - Travel Money - Cribbs Causeway** **Working Pattern**: Wednesday: 16:30-20:30 Saturday: 16:30-20:30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes...

  • Customer Assistant

    2 days ago

    Bristol, United Kingdom Marks & Spencer Full time

    **Customer Assistant - Through the Night - Cribbs Causeway** **Working Pattern**: Sun: 2200-0600 Thurs: 2200-0600 Fri: 2200-0600 Sat: 2200-0600 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude -...

  • Customer Assistant

    6 days ago

    Bristol, United Kingdom Marks & Spencer Full time

    **Customer Assistant - Foods - Cribbs Causeway** Working Pattern: Every Sunday 12:00-17:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in...

  • Customer Assistant

    6 days ago

    Bristol, United Kingdom Marks & Spencer Full time

    **Customer Assistant - Clothing & Home Replenishment - Cribbs Causeway** **Working Pattern**: Wednesday: 6:00-10:00 Thursday: 6:00-10:00 Friday: 6:00-10:00 Saturday: 6:00-10:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open...

  • Customer Assistant

    6 days ago

    Bristol, United Kingdom Marks & Spencer Full time

    **Customer Assistant - Whiteladies Road** **16.35 Hours Per Week** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and...

  • Customer Assistant

    1 week ago

    Bristol, United Kingdom Marks & Spencer Full time

    Customer Assistant - Foods - Cribbs Causeway 20 Hours Per Week Week one - Sun, Tues, Weds, Fri, Sat 11:00-15:00 Week two - Sun, Mon, Tues, Thurs, Sat 11:00-15:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive...

  • Customer Assistant

    4 days ago

    Bristol, United Kingdom Marks & Spencer Full time

    Customer Assistant - Operations - Cribbs Causeway 37.5 Hours Per Week Week One - Mon, Tues, Weds, Thurs, Sat 06:00-14:00 Week Two - Sun, Mon, Weds, Thurs, Fri 06:00-14:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and...

  • Customer Assistant

    2 weeks ago

    Bristol, United Kingdom Marks & Spencer Full time

    Customer Assistant - Foods - Cribbs Causeway 37.5 Hours Per Week Tues, Weds, Thurs, Fri, Sat 06:00-14:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver...